Fractal

Customer Success Lead

New York · Full-time

Sponsorship not specifiedDetected 11 days ago

Data ScienceProduct ManagementCustomer SuccessLeadershipProblem Solving

About the role

It's fun to work in a company where people truly BELIEVE in what they are doing!
We're committed to bringing passion and customer focus to the business.
We help global enterprises transform their commercial decision-making through advanced analytics, automation, and data science.

Lead end-to-end client implementation, adoption, and value generation for Asper.ai's RGM platform.
Partner with CPG clients to define, design, and implement best-in-class RGM strategies.
Collaborate closely with Asper's Product, Data Science, Engineering, Sales, and Marketing teams to ensure alignment on client needs and solution delivery.
Drive Delivery and User Adoption across client engagements.
Demonstrated ability to engage and influence senior stakeholders (VP/C-level) and lead strategic discussions.
Collaborate with a team of industry experts, data scientists, and engineers at the forefront of RGM transformation.

7+ years of experience in Customer Success or Consulting within the CPG RGM analytics.
F unctional expertise/experience in Pricing, Trade Promotions, Pack Architecture, and Commercial Planning.
Proven experience leading client delivery for SaaS-based analytics or AI-driven solutions or Analytics Engagement
Ability to translate client needs into actionable product development inputs and influence roadmap priorities
Sufficient proficiency in Data Science frameworks to drive the first level of discussion with the client stakeholders
All applications must be made through posted job openings

Advise CPG client s o n framing the problem statement and the preferred way to solve it to generate meaningful value

The wage range for this role takes into account the wide range of factors that are considered in making compensation decisions including but not limited to skill sets; experience and training; licensure and certifications; and other business and organizational needs.
At Fractal, it is not typical for an individual to be hired at or near the top of the range for their role and compensation decisions are dependent on the facts and circumstances of each case.
A reasonable estimate of the starting base salary for this role is $165,000, with the potential for a higher base depending on experience, skills, and overall fit for the position.

You will be eligible for benefits on the first day of employment with the Company.
The Company provides for 11 paid holidays and 12 weeks of Parental Leave.
We also follow a "free time" PTO policy, allowing you the flexibility to take time needed for either sick time or vacation.

This listing is sourced directly from Fractal's careers page and normalized into a canonical job model.