Flex Dental
Technical Support Manager
Provo, UT
Sponsorship not specifiedDetected 5 days ago
Process ImprovementPerformance ManagementCustomer SuccessCustomer SupportZendeskLeadershipCommunicationCollaborationTime ManagementMentoring
About the role
- Every feature serves a purpose, creating seamless collaboration with Open Dental's practice management system.
- Our commitment to meaningful functionalities and innovative automation transforms workflows, ensuring efficiency and pushing the boundaries of Open Dental practice management.
- Flex Dental is focused on simplifying the lives of dentists and their staff.
Responsibilities
- In short, we're developing cutting-edge solutions for dentists and fostering a great workplace culture for our team.
- JOB RESPONSIBILITIES ESSENTIAL DUTIES Lead, coach, and develop the Customer Support team to deliver exceptional customer experiences and achieve departmental goals.
- Oversee daily support operations, ensuring timely resolution of customer inquiries, escalations, and service requests.
- Monitor team performance, quality, customer satisfaction, and operational metrics to identify trends and drive continuous improvement.
- Analyze support trends, recurring customer issues, and operational data to identify opportunities for process improvement and reduce future customer effort.
Benefits
- At Flex Dental, we go beyond checking boxes; our integration and automation are unparalleled.
- We're a growing company specializing in a specific area of the dental industry and work exclusively with Open Dental to create a comprehensive solution.
- By integrating with Open Dental, we aim to deliver innovative tools and services that streamline dental practice management.
- Foster a culture of accountability, collaboration, continuous learning, and customer advocacy.
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This listing is sourced directly from Flex Dental's careers page and normalized into a canonical job model.