JobRack

D2C Retail - Customer Support Manager

Georgia · Contract

Sponsorship not specifiedDetected 14 days ago

Process ImprovementCustomer SuccessCustomer SupportLeadershipCommunicationTime ManagementMentoringPublic Speaking

About the role

We're still a relatively lean company, which means teams work closely together and people tend to have a visible impact on how things evolve.
This role calls for genuine independence and ownership - you'll be the one pushing the team forward, not waiting for direction.
Someone who brings solutions, not just problems.

Customer Support Manager for a global brand.
We care about moving quickly where it makes sense, improving processes as we grow, and building a business that can scale without losing sight of the customer experience that got us here in the first place.
Right now, we're in a stage where growth is bringing new opportunities to strengthen systems, improve how teams collaborate, and create more structure around the way we work - while keeping the flexibility and pace that helped us grow.
You'll be someone who can read between the lines, move quickly, and become a true partner rather than just another layer of management.
You'll lead a team of 25+ people across Quality & Training, Disputes, and Reputation Management, with 4 direct reports (1 manager, 2 Team Leads, and 1 coordinator), ensuring everyone knows exactly how their work contributes to the customer and the brand.

This isn't a role for someone with a big ego or a defensive streak - we need someone who listens to feedback, admits mistakes quickly, and focuses on solving problems rather than being right.
We kindly ask you to apply only if you are happy to work remotely as an independent contractor.
This is our typical hiring process - occasionally, it may include extra steps.
For this role, JobRack is partnering with the company to find their next hire.
We'll handle all the screening and testing, so they see only the best-fit candidates - like you! 🔍 How to shine
Read the role details carefully.
Submit a thoughtful, high-quality application.
Stay responsive - we'll keep you updated at every stage. ✨ Important notes

Change doesn't intimidate you; you're comfortable experimenting, learning, and iterating.

Lead 25+ team and drive projects. $2,000-$2,700 per month | Full-time | CET We're a D2C retail brand building outdoor and performance apparel for customers who value practicality, durability, and comfort in everyday wear.
Since launching in 2019, we've grown from a single product idea into an international online brand with customers across multiple markets.
Because we sell directly to customers, most of what we do revolves around understanding how people actually use our products and continuously improving the experience around them - from product development and operations to customer support and digital growth.
We're looking for a Customer Success Manager who will be the right hand to our Head of Customer Experience, taking ownership of day-to-day operations and keeping our improvement projects on track.
We're looking for someone who takes ownership without needing to be chased.

This listing is sourced directly from JobRack's careers page and normalized into a canonical job model.