Sensei

Experience Specialist Lead

Rancho Mirage, CA

Sponsorship not specifiedDetected 22 days ago

RESTCustomer SupportLeadershipCommunicationMentoringMicrosoft Office

About the role

Agus' philosophy, Sensei believes we can guide our guests to greater wellbeing by offering experiential movement, rest and nourishment classes and programs.
The launch of the Retreats wellness brand took place on Lana'i, Hawaii in partnership with Four Season's lodging and food offerings by Nobu.
In this location, Sensei Porcupine Creek, Sensei is operating the lodging operation, as well as world-class golf, tennis, spa, fitness, movement, nutrition, meditative, enrichment and body assessment facilities.

Training and developing Front of House team members, including offering consistent coaching, counseling and motivation.
Taking the lead with the Front of House team with resolving any guest opportunities as needed, taking ownership to troubleshoot, resolve, and uphold the highest guest service standards.
Manage intra-departmental communication to inform, update and follow-up on guest opportunities and requests.
Manage intradepartmental communication to inform, update and follow-up on guest needs.
Collaborate with key experience stakeholders to ensure a smooth pre-arrival process.
Maintains front desk area in a clean and orderly fashion.
Perform all job duties in a safe manner and abide by all safety policies and procedures.
Perform other tasks as requested by supervisor.
Ellison, our ecosystem of products and experiences is designed with one intention:
Collaborate with the Pre-Arrival Team to ensure a smooth handover of guest itineraries.

Experience in computer, reservations, and itinerary systems.
Ability to pay close attention to detail with minimal supervision.
Ability to proactively sell products and services, comfortable with upselling of guest accommodations or treatments.
Experience working at a front desk, hotel concierge, hotel reservations, or call center, Experience in Sensei ES, Guest Services, and Retail
Incredibly organized, with ability to communicate effectively with guests and co-workers through verbal and written methods.
Collaborative mentality and the ability to recognize how to get things done as a team
Performs clerical duties as required including but not limited to filing, photocopying, faxing, and mailing/shipping.
Bachelor's Degree or higher in Hospitality, Event Planning, Operations with an interest in health and wellness or comparable experience preferred.
Knowledge or certification in nutrition, fitness, or massage modalities beneficial
High commitment to guest satisfaction and service including maintaining a courteous and professional manner and a positive attitude, exhibiting a willingness to help, and promoting positive interactions with guests.
Traits We Value:
Commitment to a healthier living environment and embracing the Sensei Way and philosophy espoused and science identified in Dr Agus' teachings and writings
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to empower you to grow well and lead the world toward greater wellbeing.
Sensei programs and continuing learning sessions are high-touch, evidence-led and supported by the latest technology.
Audit itinerary management which includes building itineraries and adjustments during pre-arrival and throughout the guest stay, collaborate with the Sensei Guides Team to support guests' Sensei Wellness Packages.
Knowledgeable on the Wellness team's schedules and practitioner's proficiencies in different modalities, able to troubleshoot Book4Time when needed.
Provide itinerary management which includes building itineraries and adjustments during pre-arrival and throughout the guest stay, collaborate with the Sensei Guides Team to support guests' Sensei Wellness Packages

Founded by Dr.
In addition, Sensei will run the F&B operation, as part of a licensing agreement with Nobu.

This listing is sourced directly from Sensei's careers page and normalized into a canonical job model.