Natera
Patient Coordinator
US Remote
Sponsorship not specifiedDetected 2 days ago
ComplianceSalesforceSalesOutbound SalesExcelLogisticsCustomer SupportHIPAACommunicationCollaboration
About the role
- The role of Patient Coordinator will be central to the success of the Prospera product line.
- This position will be focused on growing the relationship between Natera and its patients to ensure timely management of testing.
- The Patient Coordinator will accomplish this by being the patient advocate within Natera.
Responsibilities
- Assess the needs of patients with a focus on customer support, coordination of logistics, and problem solving.
- Maintain and support a service-oriented relationship with patients
- Help manage our business system tools (e.g. QlikView, Salesforce)
- Performs other duties as assigned.
- This role works with PHI on a regular basis both in paper and electronic form and have access to various technologies to access PHI (paper and electronic) in order to perform the job.
- Must maintain a current status on Natera training requirements.
- Core responsibilities include collaborating with Nurse Coordinators to increase revenue and drive market development through direct sales by being the key contact for patient needs.
- Natera takes cyber crimes seriously, and will collaborate with law enforcement authorities to prosecute any related cyber crimes.
Requirements
- Minimum of 2 years of Call Center experience in an inbound and outbound capacity.
- Minimum of 2 years of sales experience
- Background in medical or biological sciences preferred
- Emphasis on competitive analysis and team first attitude.
- Natera™ is a global leader in cell-free DNA (cfDNA) testing, dedicated to oncology, women's health, and organ health. Our aim is to make personalized genetic testing and diagnostics part of the standard of care to protect health and enable earlier and more targeted interventions that lead to longer, healthier lives.
Skills
- Outgoing personality with excellent oral & presentation skills.
- Ability to think strategically as well as execute tactically
- Ability to relate and educate our technology to potential patients
- Strong quantitative and MS Excel skills
- Self-motivation, with the desire and capacity to work both independently and collaboratively
- Must act with a sense of urgency
- Excellent organizational and communication skills (written and verbal)
Benefits
- Competitive Benefits - Employee benefits include comprehensive medical, dental, vision, life and disability plans for eligible employees and their dependents.
- Additionally, Natera employees and their immediate families receive free testing in addition to fertility care benefits.
- Other benefits include pregnancy and baby bonding leave, 401k benefits, commuter benefits and much more.
- Inclusive collaboration benefits our employees, our community and our patients, and is critical to our mission of changing the management of disease worldwide.
Company info
- Work with assigned Nurse Coordinator to maintain & support existing customers.
- We are committed to ensuring a diverse and inclusive workplace environment, and welcome people of different backgrounds, experiences, abilities and perspectives.
Equal opportunity
- Equal Opportunity Employer.
This listing is sourced directly from Natera's careers page and normalized into a canonical job model.