Hermeus
IT Support Specialist
Los Angeles, CA
Sponsorship not specified$73k-$106kDetected 5 days ago
AzureLinuxJiraCustomer SupportVPNCommunicationProblem SolvingPublic SpeakingSharePoint
About the role
- Schedule is Monday-Friday, 8:00 AM-5:00 PM.
- US persons include U.S. citizens, U.S. nationals, lawful permanent residents (green card holders), and asylees and refugees with such status granted, not pending.
- EQUAL OPPORTUNITY Hermeus is an Equal Opportunity Employer.
Responsibilities
- Provide hands-on service desk support, including ticket intake, prioritization, troubleshooting, documentation, and resolution of end-user technical issues.
- Troubleshoot and support hardware, software, and operating system issues across Windows (primary), macOS.
- Deploy, configure, and support desktops, laptops, mobile devices, peripherals, copiers, and endpoint management solutions.
- Support & help maintain Microsoft enterprise technologies, including Windows Desktop, Azure Active Directory / Entra ID, Microsoft Intune, and Microsoft 365 (Exchange, Teams, OneDrive, and SharePoint).
- Collaborate with IT team members to resolve escalated or cross-functional technical issues.
- Maintain technical documentation, and contribute to continuous improvement of service desk processes and knowledge base articles.
- 2+ years of progressive IT support or service desk experience supporting end users.
Requirements
- Basic understanding of networking fundamentals, including LAN/WAN, VPNs, and Wi-Fi, with the ability to troubleshoot using established procedures.
- Experience managing service desk tickets while troubleshooting hardware, software, operating system, and endpoint issues.
- Strong customer service, communication, and problem-solving skills with the ability to explain technical concepts to non-technical users.
- Experience performing root cause analysis and contributing to operational or service desk process improvements.
- Bachelor's degree in Information Technology, Computer Science, or a related field, or equivalent practical experience.
- Experience with Jira, NinjaOne, Slack, and RoboMQ (Hire to Retire).
- Experience contributing to service desk or IT operations process improvements.
- Experience working in a fast-paced startup environment.
Nice to have
- Strong experience supporting macOS environments
- Linux experience or working knowledge preferred.
- Preferred Skills and Experience
- Weekly paid office lunches
- Fully stocked breakrooms
Compensation
- The compensation information provided is a general guideline only.
Benefits
- 100% employer-paid health care
- 401k & retirement plans
- Paid Parental Leave
Equal opportunity
- Hermeus is an Equal Opportunity Employer.
- Employment decisions at Hermeus are based solely on merit, competence, and qualifications, without regard to race, color, religion, gender, national origin/ethnicity, veteran status, disability status, age, sexual orientation, gender identity, marital status, mental or physical disability, or any other legally protected status.
Visa & Work Authorization
- Ensure compliance with information security, export control, and data privacy requirements
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This listing is sourced directly from Hermeus's careers page and normalized into a canonical job model.