FastSigns
Operations Manager
Grand Rapids, MI
Sponsorship not specifiedDetected 4 days ago
Project ManagementSalesAccount ManagementForecastingOperations ManagementLogisticsProcess ImprovementPerformance ManagementLeadershipCommunicationCollaborationProblem SolvingMentoringOSHA
About the role
- The Operations Manager provides leadership and oversight for the Installation and Project Management teams at FASTSIGNS of Grand Rapids.
- This role ensures all installations are completed safely, efficiently, and to the highest quality standards while driving profitability and customer satisfaction.
- Rather than a hands-on role helping with installs, the Operations Manager acts as a strategic organizer, facilitator, mentor, and problem solver.
Responsibilities
- At FASTSIGNS® of Grand Rapids, MI, we partner with our clients to create signage and graphics that are accurate and consistent with the brand that they have worked so hard to develop.
- They are responsible for setting the installation team up for success, ensuring high first-time quality, along with leading project management to provide fast and seamless support to Sales.
- All of this is done through building seamless operational processes that provide a world class client experience.
- Additionally, this position drives long-term workforce development and department strategy to support overall KEY RESPONSIBILITIES Leadership & Strategy ●
- Establish and manage department goals, Key Performance Indicators (KPIs), and performance standards that align with company objectives. ●
- Oversee and manage all installation scheduling, delivery coordination, and logistics planning for both in-house teams and subcontract installers. ●
- Establish and maintain standardized installation processes, rigorous safety procedures, and quality assurance protocols. ●
- Establish and maintain labor standards, installation time benchmarks, and quoting methodologies to ensure accurate labor forecasting, project profitability, and consistency in sales support. ●
- Ensure strict compliance with OSHA, local regulations, and other applicable safety requirements; manage the vehicle fleet maintenance and repairs. ●
- Lead the Project Management team to ensure seamless delivery and dedicated support for the sales team. ●
Requirements
- Ensure all required site readiness activities are completed, including locating requests (Miss Dig), landlord approvals, and pre-installation compliance requirements. ●
- 4-8 years of experience in Operations Management (preferably in signage, construction, graphics, or a related industry), with at least 2-4 years specifically in a leadership/management role. ●
- Bachelor's degree in Business, Operations Management, or a related field preferred, or equivalent hands-on industry experience.
Nice to have
- Deep understanding of construction installation methods, materials, tools, and safety standards (specific experience in the signage industry is highly preferred). ●
Skills
- Fastsigns offers a competitive compensation plan including bonus opportunities.
- Benefits include medical, dental, vision, life insurance, paid time off, holiday pay and a 401(k) match.
- Exceptional communication, problem-solving, and relationship-building skills. ●
Company info
- Build and maintain strong, lasting relationships with key customers, contractors, and community partners.
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This listing is sourced directly from FastSigns's careers page and normalized into a canonical job model.