NeuraFlash, Part of Accenture
AWS Technical Architect
Remote - United States · Senior
Sponsorship not specified$94k-$266kDetected 27 days ago
PythonJavaC#Node.js.NETGitAWSTerraformCI/CDJenkinsLLMsAgileSalesforceCRMOutbound SalesCustomer SuccessCustomer SupportCiscoVoIPLeadershipCommunicationCollaborationPublic Speaking
About the role
- From conversational AI to predictive analytics, we empower organizations to stay ahead in an ever-evolving digital landscape with cutting-edge, tailored strategies.
- We anticipate this job posting will be posted on 04/22/2026 and open for at least 3 days.
- Our rich diversity makes us more innovative, more competitive, and more creative, which helps us better serve our clients and our communities.
Responsibilities
- Ensure customer success in building and launching Amazon Connect solutions for NeuraFlash customers
- Educate customers on the value proposition of AWS, and participate in deep architectural discussions to ensure solutions are designed for successful deployment in the cloud
- Lead discovery for customers, help customers build ROIs for projects, and deliver presentations and estimate for delivering that ROI
- Translate customer requirements into contact center design, leveraging best practices, and other AWS Services
- Drive best practice contact center design into each and every aspect of solution delivery
- Effectively manage all aspects of project and customer communications
- Deliver customer end user training and documentation
- Exercise independent judgment, and take the lead role on enterprise level projects with minimal direction from senior management
Requirements
- Experience with communications protocols and APIs such as WebRTC and SIP
- Experience with hands-on Scripting/coding (e.g., python, java, c#,.NET, Node.js)
- Experience with Cloudformation, Contact Flow Design, Lambda Integration, Lex Integration, and Call Center Routing
- Experience in technology/software sales, pre-sales, or consulting
- Advanced knowledge of AWS services and cloud architecture
- Contact center product knowledge of other platforms (Genesys, Cisco, Avaya, Twilio, etc.)
- Experience with WorkForce Management solutions
- Experience working with outbound dialers and campaign management
- Knowledge of software development methodologies such as Agile and Scrum
- As required by local law, Accenture provides a reasonable range of compensation for roles that may be hired as set forth below.
- Customer-facing contact center experience
- Experience building integrations across WFM, CRM, and contact center solutions
- Communication and presentation skills with a high degree of comfort speaking with executives, IT Management, and customers
- API integration experience
- Strong troubleshooting and debugging skills
- Proficient in understanding and documenting the infrastructure requirements and specifications, including resource types, networking, security, and compliance needs.
- Knowledge of automation tools and frameworks for building, testing, and deploying software, such as Jenkins, GitLab CI/CD, CodeDeploy
- Contact Center architecture knowledge
- Experienced in implementing infrastructure as code using AWS Cloud Development Kit (CDK) and Terraform, ensuring consistent and efficient infrastructure deployment.
- Capable of setting up monitoring and logging for infrastructure components and performing ongoing maintenance to ensure optimal performance and availability.
Compensation
- As required by local law, Accenture provides a reasonable range of compensation for roles that may be hired as set forth below.
- California Annual Salary Range
- Cleveland Annual Salary Range
- Colorado Annual Salary Range
- District of Columbia Annual Salary Range
- Illinois Annual Salary Range
Benefits
- Lead vision and strategy discussions with contact center and customer service leadership and management
Equal opportunity
- We believe that no one should be discriminated against because of their differences.
- All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law.
- For details, view a copy of the Accenture Equal Opportunity Statement
- Accenture is an EEO and Affirmative Action Employer of Veterans/Individuals with Disabilities.
Visa & Work Authorization
- ability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law
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