TailorCare, Inc.

Care Advocate (Shift: 8:00Am to 5:00 PM EST)

United States

Sponsorship not specifiedDetected 1 day ago

SalesforceCRMSalesOutbound SalesHealth LiteracyCommunicationCollaborationMentoringAdaptability

About the role

You'll often serve as the first point of contact, guiding patients through the value of our services and creating a personalized, empathetic, and compelling experience.
This is a high-volume, outbound call center role focused on healthcare engagement, where you will connect with patients and their caregivers to identify barriers and motivate them to take action toward improved musculoskeletal (MSK) care.

Conduct high-volume outbound calls and multichannel outreach (phone, SMS, email) to eligible patients to introduce TailorCare's services and support program enrollment.
Build and maintain a working knowledge of TailorCare's MSK program, including core conditions, care pathways, eligibility criteria, and the enrollment process, to explain the program clearly and accurately.
Build trust and rapport quickly using active listening, genuine empathy, and a compassionate approach that puts patients at ease and encourages engagement.
Develop and apply foundational motivational interviewing (MI) techniques - including open-ended questioning, affirmations, reflective listening, and summarizing - to support patient-centered conversations.
Document all patient interactions accurately, thoroughly, and in a timely manner within internal systems to support care coordination, data integrity, and reporting.
Use personal performance data and coaching feedback to identify trends in your own outreach and drive continuous self-improvement.
Fair Compensation: We are committed to equitable pay for all team members and support your future goals with a 401k plan that includes employer matching.

Familiarity with motivational interviewing and/or patient coaching strategies.
Required:
Experience in outbound call center, inside sales, telephonic outreach, or patient engagement roles-preferably in a healthcare, health plan, or health tech environment.
Strong written and verbal communication, persuasion, and active listening skills.
Willingness to learn and apply motivational interviewing techniques in patient conversations.
Ability to manage a high call volume while maintaining accuracy and empathy.
Comfortable working with productivity targets and quality metrics in a fast-paced, tech-enabled environment.
Ability to use personal performance data and feedback to drive self-improvement.
High comfort level with technology, including contact center platforms, CRM systems (e.g., Salesforce), documentation tools, and Google Suite.
Openness and adaptability to new technologies, including responsible use of AI-enabled tools.
Ability to effectively collaborate with multidisciplinary teams.

We are committed to equitable pay for all team members and support your future goals with a 401k plan that includes employer matching.

From Day 1, employees enjoy medical, dental, vision, life, and disability insurance, wellness resources and an employer HSA contribution.
Time Off: Our generous paid time off (PTO) and holiday plans ensure you have ample time to rest and recharge.
Family First: We offer paid parental leave and support a healthy work-life balance, encouraging flexibility and autonomy.
Clearly and empathetically communicate TailorCare's value proposition, tailoring the conversation to patient goals, health literacy, concerns, and motivations.

We are dedicated to our mission and deeply value our patients and each other.
Each day offers the opportunity to make a positive impact.
We operate as a remote-first company with options for a hybrid work model in Nashville.
Meaningful Work: We are dedicated to our mission and deeply value our patients and each other.

This listing is sourced directly from TailorCare, Inc.'s careers page and normalized into a canonical job model.