NinjaTrader

Director, Technical Account Management

Chicago or Remote* · Director

Sponsorship not specified$165k-$185kDetected 21 days ago

WebSocketsOAuthProduct ManagementProduct StrategyAccount ManagementCustomer SuccessCadenceLeadershipCommunicationOrganizational Skills

About the role

For the latest listings and details, please visit: https://job-boards.greenhouse.io/ninjatrader.
We provide cutting-edge products and services that enhance the trading journey.
Whether a seasoned pro or just starting out, NinjaTrader equips traders with award-winning software and brokerage services to navigate the world's leading financial markets with confidence.

Establish and enforce service standards, QBR cadences, partner communication protocols, and escalation frameworks across the team
Build and maintain a Technical Account Management department that serves partners across all NinjaTrader business units
Serve as executive sponsor and escalation point for NinjaTrader's highest-revenue and highest-complexity partner relationships
Run executive business reviews (EBRs) with C-level and VP-level stakeholders at key partner organizations
Own team-level KPIs including Time-to-First-Trade (TTFT), Net Revenue Retention (NRR), partner satisfaction, and SLA performance
Aggregate product feedback and technical pain points from across the partner portfolio and deliver prioritized, actionable inputs to Product and Engineering leadership
Influence the product roadmap on behalf of NinjaTrader's most strategic partners
Partner with Engineering and Product to get partner needs scoped, sequenced, and delivered while setting clear, credible expectations back to partners on timelines
Champion enablement content development such as API documentation, partner-facing resources, and onboarding materials
You'll define how NinjaTrader shows up for its most strategic partners, set the bar for what great looks like, and build a Technical Account Management function that builds trust and strong partnerships.

8+ years in a technical customer-facing role such as Technical Account Management, Solutions Engineering, Customer Success, or Technical Program Management in a SaaS, fintech, or market data context
Proven experience managing complex B2B relationships at the executive level and delivering measurable outcomes across technical and commercial stakeholders
Experience working with APIs & JSON
Ability to engage credibly with engineers and architects by understanding integration patterns, diagnosing technical issues, and providing actionable guidance
Comfort reviewing technical SOWs, integration specifications, and implementation plans
equally effective in a room with engineers, product managers, and C-suite executives, with the ability to translate between all three

Background in trading platforms, market data systems, or financial services (futures, equities, or derivatives)
Experience working with OAuth & WebSockets

https://job-boards.greenhouse.io/ninjatrader.
Welcome to the dynamic world of NinjaTrader!
Our growth story is nothing short of exhilarating.
Since 2003, NinjaTrader has been dedicated to understanding and supporting traders on their journey toward trading triumph.
So, why work at NinjaTrader?
Sounds too good to be true?
Take it from our employees.

The salary range for this role will be $165,000.00 - $185,000.00 USD.
In addition, this position will also receive an annual target bonus of 15%.
Bonus pay at NinjaTrader is based on individual performance (50%) as well as company/team performance (50%).
Salary and bonus earnings are only two components of the total compensation package offered by NinjaTrader.
NinjaTrader offers a 401K plan through ADP under which the company will match up to 3.5% of employee contributions.
Annual paid time off allowance accrues at a rate of 23 days per year plus seven paid holidays.

As Director of Technical Account Management at NinjaTrader, you will own the vision, structure, and execution of this team.

Serve as executive sponsor and escalation point for NinjaTrader's highest-revenue and highest-complexity partner relationships

This listing is sourced directly from NinjaTrader's careers page and normalized into a canonical job model.