Fortive

Fortive

Sr. CRM Business Systems Analyst

Everett, WA, United States · Senior

Sponsorship not specifiedDetected 11 days ago
Data StructuresAzureData VisualizationProject ManagementCRMSalesAccount ManagementERPCustomer SupportShopifyCommunicationCollaborationProblem SolvingMentoringPublic Speaking

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odds of building a lasting career here

37Risky
Cap-exempt (no lottery)0
Sponsors this role80
Entry-level history0
PERM / green-card track0
Lottery odds40
Fits your clock70

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About the role

  • The role also mentors junior analysts and contributes to the intake, scoping, and prioritization practices led by the Sr.
  • Manager, Commercial Projects, Systems & Operations.
  • Analyze performance metrics to identify improvement opportunities.

Responsibilities

  • Requirements & Business Analysis Gather, elicit, analyze, specify, and validate business, user, functional, and non-functional requirements in support of multiple concurrent initiatives.
  • Collaborate with business stakeholders and IT developers to translate business requirements into data flows, process flows, and detailed functional specifications.
  • Source, analyze, and validate business data to assess the potential impact of proposed technology or process changes.
  • CRM & Commercial Systems Configuration and Support Work with business stakeholders and subject matter experts to design process that support the different CRM user workflows within Microsoft Dynamics 365 CRM, marketing automation tools and Oracle ERP to meet evolving business requirements.
  • Support Partner Relationship Management (PRM), Key Account Management, and demo product processes within the CRM platform.
  • Support data security administration (user roles and permissions), contact data deduplication, and data quality initiatives across CRM records.
  • Support integrations with adjacent commercial platforms, including Oracle ERP (order and fulfillment data), Salsify PIM (product catalog), Azure B2C identity and access management, Shopify eCommerce, and the Allbound partner portal.
  • Design and implement solutions that meet enterprise standards for reliability, scalability, availability, and usability.
  • Maintain and evolve system documentation, configuration standards, and data flow diagrams as platforms change.
  • Case Management & Unified Customer Portal Support Support Unified Customer Care and case management configuration, including support group and business-focus setup.

Requirements

  • Bachelor's degree in Business Information Systems, Management Information Systems, Business Administration, Computer Science, Information Technology, or a related field, or equivalent practical experience.
  • 6+ years of experience in commercial operations, business systems analysis, or program/project management, with hands-on work on Microsoft Dynamics 365, Salesforce.com, or a comparable CRM platform.
  • Experience with sales operations processes such as territory management, price list administration, and new product introduction (NPI) support.
  • Strong understanding of data structures, sales-force automation best practices, and end-to-end commercial workflows.
  • Experience designing and project-managing deployments across multiple systems and platforms in a large-scale organization.
  • Experience documenting data flows, process flows, and diagrams at both a high level and a detailed level.
  • Proven presentation and communication skills, written and verbal, with the ability to engage stakeholders across all levels of the organization.
  • Ability to work independently and collaboratively in a fast-paced environment with competing priorities.
  • Knowledge of BI technologies and tools, with experience delivering BI solutions (e.g., Power BI).
  • Experience with Marketing Automation or Demand Generation platforms integrated with SFA systems such as Dynamics 365 or Salesforce.

Compensation

  • Administer sales territory management, including territory structures and hierarchies, ad-hoc updates, annual reconfiguration, and territory map maintenance.
  • Maintain price lists and support new product introductions (NPI), including annual price changes, product-plan associations, and price variance approval workflows.

Benefits

  • Troubleshoot and resolve system issues, partnering with IT and vendor teams as needed to maintain platform health.
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This listing is sourced directly from Fortive's careers page and normalized into a canonical job model.