Lumosfiber

Lumosfiber

IT Jr. Engineer - Support Technician

High Point, North Carolina · Junior · Full-time

Sponsorship not specifiedDetected 5 days ago
iOSAndroidProject ManagementHRCustomer SupportCiscoLeadershipMentoringMicrosoft OfficeFiber OpticsCompTIA

About the role

  • You'll serve as the first point of contact for technical issues, assess priority and ownership, resolve tickets, and escalate when needed-while offering Tier 2 expertise and guidance to our Helpdesk team.
  • This position plays a vital role in keeping our operations running smoothly at all times, including participating in a rotating on-call schedule to address critical after-hours issues.
  • From installing edge network devices to mentoring teammates, you'll help ensure Lumos stays connected and productive every day of the year.

Responsibilities

  • You'll also manage user accounts, maintain documentation, provide application training, and support IT aspects of new projects, facility moves, and equipment setups.
  • We take pride in being the first to deliver 100% Fiber Optic Internet for families, small businesses, and communities.
  • And when we deliver uninterrupted Internet and limitless capacity, we create new opportunities for everyone.
  • Our commitment to communities includes recruiting and rewarding the Lumos team members who are working together to build a brighter tomorrow.
  • Employee Assistance Program (EAP) with access to professional support for life's challenges.

Requirements

  • Applicants must be at least eighteen (18) years of age at the time of application.
  • The ability to move and transport equipment weighing up to 50 lbs.
  • Applicant Eligibility Notice: Applicants must be at least eighteen (18) years of age at the time of application.

Compensation

  • Competitive compensation packages, including bonus options for eligible positions.

Benefits

  • Comprehensive health, dental, and vision coverage.
  • Competitive compensation packages, including bonus options for eligible positions.
  • Paid Time Off & Paid Holidays.
  • Health Savings Accounts (HSAs) and Flexible Spending Accounts (FSAs).
  • 100% employer-paid life and disability insurance.
  • Wellness program offering education and cash incentives for gym attendance and nutrition programs.

Company info

  • Provide on-site technical support, including resolving tickets, installing equipment, and relocating existing hardware to meet department or management needs.
  • Deliver new PCs and equipment to remote locations, which may require long-distance travel or occasional overnight stays.
  • Build or rebuild PCs, install new hardware or software, and add functionality through peripherals, test new equipment for compatibility with standard company systems.
  • Install and configure hardware/software and provide basic end-user training on new tools.
  • Respond to support calls and tickets, troubleshoot and resolve issues, or escalate to the appropriate department or vendor.
  • Collaborate with software/hardware manufacturers to resolve compatibility or performance issues.
  • Coordinate with repair vendors for equipment servicing and replacement; work with non-ITS teams to resolve proprietary or non-standard system issues.
  • Provide technical guidance and field leadership to PC Technicians, assisting with complex problem resolution.
  • Maintain and manage user accounts across internal and external systems, including password resets, rights management, and account security.
  • Enforce security policies, investigate violations, and coordinate with Human Resources on policy-related matters when required.
  • Oversee day-to-day operations and support for all IT equipment outside the Data Center, ensuring service levels for callback and resolution times are met.
  • Manage project timelines, ensuring completion within allotted deadlines; make policy decisions and exceptions with management approval.
  • Control system access, monitor inventory, and handle escalations or service complaints in the absence of management.
  • High school diploma or equivalent required; Associates degree preferred.
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This listing is sourced directly from Lumosfiber's careers page and normalized into a canonical job model.