Permutive

Permutive

Technical Services Manager

New York, New York, United States · Full-time

Sponsorship not specified$150k-$175kDetected 29 days ago
JavaScriptSQLOnboardingCompensationCustomer SuccessCustomer SupportZendeskLeadershipCommunicationCollaboration

About the role

  • The ideal person for this role will have a solid technical background, excellent leadership and process skills, and high standards for providing a world-class experience to our customers.
  • As the Manager of the Technical Services team, you will be responsible for leading a global team distributed across the US and EMEA.
  • They are responsible for maintaining contractual SLAs, providing high-level product information, and efficiently triaging tickets for resolution.

Responsibilities

  • Enhance efficiency and customer satisfaction by developing and implementing team policies and procedures.
  • Meet service level agreements (SLAs) by managing support resources, including staffing and budgeting.
  • Continuously improve the support function by staying updated on industry trends and best practices.
  • Build internal tools and workflows that improve how the team operates, including exploring how AI and automation can be woven into day to day support processes.
  • Permutive is hiring for an experienced and highly motivated Technical Services Manager to lead our Technical Support team.
  • As we grow and continue the high retention of our customer base globally, this person will be instrumental in ensuring our clients receive timely and effective technical support, contributing to their overall satisfaction and success.
  • Permutive trusts you to manage your time and deliver results.
  • Commercial and customer-facing teams are encouraged to embrace in-person interactions to build lasting relationships with clients and colleagues.

Requirements

  • Ability to communicate with both technical and non-technical audiences.
  • Experience with Zendesk (or similar customer support platform)
  • Experience with SQL or Google Cloud.

Compensation

  • Every Permutive employee gets together in person at the company's Annual Kick Off for a week in February.

Benefits

  • Unlimited paid time off (with a minimum of 25 days + public holidays) ensures you get the rest you need.
  • We prioritize your well-being with free access to TalkSpace, our mental health partner.
  • Comprehensive health, dental, and vision coverage keeps you and your family feeling your best.
  • Choose a plan with 100% coverage for yourself, with options to cover your dependents at 75%.
  • Each year's event promises to be an exciting opportunity for us to come together, reconnect with colleagues, and align on our shared vision for the year ahead.
  • Diversity, Equity & Inclusion
  • To foster collaboration and connection, teams in these locations come together in person at least once a week and are encouraged to benefit from being in our offices to meet with teams more often.

Company info

  • Permutive is the data collaboration platform that powers the advertising ecosystem.
  • We exist to build an advertising ecosystem that respects and adapts to consumers' choices around their privacy, and in doing so unlocks enormous uplifts in scale and outcomes for publishers and advertisers alike.
  • Trusted by 60% of Enterprise Media Companies across the US, EMEA, and LATAM, we work with leaders such as News Corp, Warner Bros Discovery, Hearst, Conde Nast, dmg media, BuzzFeed, and The Guardian. Our technology enables them to drive >$1B in advertising spend across hundreds of millions of users without compromising user privacy.
  • Permutive works with many of the largest Advertisers, enabling them to collaborate with Publishers to triple their audience reach and drive a doubling in incremental sales, including with advertisers such as Sky, Dentsu and Apple.
  • Trusted by 60% of Enterprise Media Companies across the US, EMEA, and LATAM, we work with leaders such as News Corp, Warner Bros Discovery, Hearst, Conde Nast, dmg media, BuzzFeed, and The Guardian.
  • Our technology enables them to drive >$1B in advertising spend across hundreds of millions of users without compromising user privacy.
  • We leverage patented edge technology, AI and cloud collaboration to safely process data where it is, and our platform combines privacy-safe DMP, data clean room, and curation capabilities to unlock unmatched scale and precision for publishers, advertisers, agencies, and retail media networks.
  • At Permutive, You'll Help Our Customers:
  • Achieve Better Outcomes: Leverage our unique position in the ad tech ecosystem to access broader audiences and improve outcomes.
  • Boost Sales Significantly: Capitalize on 100% addressability to connect with the 70% of audiences beyond traditional cookies.
  • Transform Collaboration Efficiency: Move from lengthy processes to seamless collaboration in minutes.
  • Join us as a key player in shaping the future of Permutive, backed by leading investors like Softbank and EQT Ventures and recognised as a YCombinator Top 150 company.
  • Move from lengthy processes to seamless collaboration in minutes.
  • Provide leadership, guidance, training, and performance evaluations of the team.
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This listing is sourced directly from Permutive's careers page and normalized into a canonical job model.