Assent
Customer Support Architect
Ottawa, ON, Canada · Senior
Sponsorship not specifiedDetected 49 days ago
Code ReviewSQLSalesforceCRMSupply ChainRecruitingCustomer SupportLeadershipCommunicationCollaboration
About the role
- As a certified B Corporation, we meet rigorous standards of social and environmental performance, transparency, and accountability.
- We recruit and retain team members with a range of backgrounds, experiences, and perspectives, while fostering a culture of belonging where all Assentees are respected, supported, and empowered to contribute.
- As we continue to embed AI into how we work, we do so thoughtfully, enhancing human potential, supporting better decision-making, and prioritizing appropriate oversight, privacy, and fairness.
Responsibilities
- We use AI to support parts of our recruitment process, such as note-taking and initial shortlisting based on job-related qualifications.
Requirements
- Demonstrated analytical skills, including the ability to diagnose product issues through code-level analysis (read-only code review).
- Experience with or strong understanding of AI-driven customer support solutions, particularly with workflow definition and optimization using platforms such as Forethought AI.
- Strong understanding of APM's such as new relic and use of Elastic Stack
- It will also be valuable to Assent if you have the following qualifications:
Nice to have
- Bachelor's degree (Computer Science, Information Technology, or related field preferred).
- Prior experience supporting Supply Chain Management software is a definite plus.
- Proficiency with Salesforce CRM and familiarity with AI-driven support technologies preferred.
Skills
- Company Description
- People First.
- Technology Forward.
- Review and interpret application code (read-only) to effectively diagnose and troubleshoot issues.
- Serve as a technical mentor, significantly enhancing the technical capabilities of junior technical specialists.
Benefits
- We understand that financial health is important and we offer a competitive base salary, a corporate bonus program, retirement savings options and more.
- We provide our team members with flexible work options, volunteer days and opportunities to get involved in corporate giving initiatives.
- Lifelong Learning: At Assent, curiosity is not only valued but encouraged.
- Wellness: We believe that you and your family's well being is important.
- As a result, we offer vacation time that increases with tenure, comprehensive benefits packages (details vary by country), life leave days and more.
- Financial Benefits: It's not all about the money - well, it's a little about the money.
Company info
- At Assent, we are committed to growing and sustaining an environment where our team members feel included, valued, and heard.
Equal opportunity
- equal opportunity practices are guided and championed by our Diversity and Inclusion Working Group and our Employee Resource Groups (ERGs).
- If you require assistance or accommodation throughout any part of the interview and selection process, please contact [email protected] and we will be happy to help.
This listing is sourced directly from Assent's careers page and normalized into a canonical job model.