Tapcheck

Tapcheck

Data Analyst

Remote - United States

No sponsorshipDetected 47 days ago
SQLSnowflakedbtData EngineeringData VisualizationCustomer SupportZendeskLeadershipPublic SpeakingPipeline Integrity

About the role

  • This role offers both a remote and hybrid option.
  • If remote, Ideally, candidates will sit in the following states: AL, AZ, CA, CO, DC, DE, FL, GA, ID, IL, LA, MI, MA, MO, NC, NH, NJ, NV, NY, PA, OR, OH, RI, SC, TX, UT, VA, WA, WI.
  • You hand off VOC program management and external reputation response to the Reputation Manager function. - You produce the analysis behind staffing and investment recommendations.

Responsibilities

  • Maintain the KPI standards for Customer Support: document how each metric is calculated and interpreted, keep definitions current across data platforms, and flag to leadership when targets may need adjustment.
  • Build and maintain dashboards in Omni Analytics (our BI platform) that serve analyst, manager, and leadership audiences
  • maintain the semantic layer and metric definitions so every team measures the same things the same way.
  • Identify anomalies and performance gaps in Support data
  • Consult on SQL, Snowflake, and BI standards used for Support reporting
  • ensure Support modeling approach, query patterns, and tooling match organizational standards.
  • Lead metric alignment conversations with Data, Product, and Engineering
  • represent Support's analytical interests and keep shared definitions from drifting.
  • Build and maintain dashboards in Omni Analytics (our BI platform) that serve analyst, manager, and leadership audiences; maintain the semantic layer and metric definitions so every team measures the same things the same way.
  • Identify anomalies and performance gaps in Support data; bring a recommended course of action to leadership rather than a flag, and track the response through to resolution.

Requirements

  • 2 to 4 years in a data analyst or business intelligence role where you owned metrics end-to-end: definition, calculation, documentation, and storytelling.
  • SQL proficiency including CTEs, window functions, and query optimization
  • you can get to an answer without waiting on someone else to pull data for you.
  • Demonstrated ability to communicate complex findings to non-technical audiences

Nice to have

  • AL, AZ, CA, CO, DC, DE, FL, GA, ID, IL, LA, MI, MA, MO, NC, NH, NJ, NV, NY, PA, OR, OH, RI, SC, TX, UT, VA, WA, WI.
  • Familiarity with Snowflake or similar cloud data warehouses.
  • Experience with dbt or similar data transformation frameworks.

Compensation

  • Compensation at Tapcheck is competitive and benchmarked to your role and the market. We're committed to a total rewards package that reflects your impact. Full details are shared as part of our hiring process.
  • This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.
  • 401(k) with a 100% match up to 3% of your salary.

Benefits

  • Comprehensive health coverage.
  • Medical through Blue Cross Blue Shield of Texas (PPO and HDHP options, HSA-eligible with employer contribution), plus dental and vision through MetLife.
  • FSA, Basic Life/AD&D, and an Employee Assistance Program (EAP).
  • We're committed to a total rewards package that reflects your impact.

Company info

  • Continuous improvement is at the heart of our culture.
  • We are committed to setting high standards and pushing ourselves to exceed them.
  • We seek employees who are innovative and strive for excellence, constantly seeking ways to enhance our products, services, and processes.

Equal opportunity

  • Tapcheck, Inc. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
  • This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

Visa & Work Authorization

  • At this time, Tapcheck does not provide sponsorship for employment-based visas (e.g., H-b, L-1, TN, etc.).
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This listing is sourced directly from Tapcheck's careers page and normalized into a canonical job model.