CaseGuard
Client Information Technology Support Specialist
Arlington, VA · Junior
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odds of building a lasting career here
Thin sponsorship signal and lottery-bound (~15% per draw). A low-probability bet with your clock running. Prioritize cap-exempt roles and proven entry-level sponsors first.
Lottery odds assume a STEM candidate.
Personalize to your clock →H-1B wage level
the lottery is wage-weighted — each level is one more entry
The bottom of this range ($65,000) is below the Level I prevailing wage of $102,086. An H-1B cannot be filed below the prevailing wage, so an offer at the floor of this band could not be sponsored as posted.
DOL prevailing wage, 2026-27 wage year · Software Developers (15-1252) · Washington-Arlington-Alexandria, DC-VA-MD-WV. Wage level is derived by USCIS from the offered wage, occupation and worksite; the occupation shown is inferred from the job title.
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About the role
- This role resolves software issues related to installation, configuration, performance, and usage while documenting bugs and collaborating with the development team.eds.
- Our passionate pursuit of excellence, the application of our creativity to solve our clients' challenges, our technical expertise, and our collaborative spirit are measures of our success.
Responsibilities
- Create tickets and report bugs for the dev team to fix.
- Manage our existing clients and keep them updated with the most recent product functions, tools, and help materials.
- The Client Information Technology Support Specialist serves as the primary point of contact for clients, providing support via phone, email, and chat on product functionality, pricing, troubleshooting, and availability.
- CaseGuard is a software company that helps law enforcement agencies, federal agencies, hospitals, schools, airports, and others manage all their media redaction needs in one easy-to-use redaction software.
- Our team is driven by a passion for great software design, the creation of great products, and the creative process, CaseGuard implements innovative ideas across multiple services and agencies.
Requirements
- A bachelor's degree or associate's degree in Information Technology, Computer Science, or a related field is required.
- 3 years of relevant work experience.
- Knowledge of Windows operating system and software applications
- 1 - 3 years of relevant work experience.
- Strong technical support skills, including troubleshooting desktop computers and other information technology needs
- Excellent phone etiquette and excellent verbal, written, and interpersonal skills.
- Benefits:
- Competitive Salary
- Stock Option
- Medical, Dental, and Vision Insurance
- Paid Vacation
- Ten paid holidays per year
- Friendly and Learning environment
Nice to have
- Experience with video editing and digital media is a plus
Compensation
- $65,000 - $75,000 Annually
- Competitive Salary
- Ten paid holidays per year
Company info
- We nurture skills that are consistent with both our values and our future strategy.
- Communicate with customers via phone, email, and chat.
This listing is sourced directly from CaseGuard's careers page and normalized into a canonical job model.