Cityblock Health

Lead, Outreach Specialist

USA

Sponsorship not specified$55k-$70kDetected 29 days ago

StatisticsUnityCollaborationMentoring

About the role

The role is responsible for coordinating with other operational stakeholders across the enterprise to understand objectives and guiding frontline staff to achieve them.
The expected salary range for this position is: $55,000.00 - $70,000.00 Cityblock values diversity as a core tenet of the work we do and the populations we serve.
We do not accept unsolicited resumes from outside recruiters/placement agencies.

Manage employee schedules, attendance, and training time to bolster capacity and maximize access to services.
Work with peers and leaders across the enterprise to develop and operationalize workflows to achieve desired member interaction outcomes. Make necessary adjustments to achieve targets.
Create a culture of empathy and collaboration amongst team members and between teams across the organization.
Develop deep knowledge of the Cityblock care model, member journey, and available quality and data insights. Share this information with direct reports to drive performance improvements.
Share professional insights and observations to optimize any of the following: quality, service delivery, team unity, customer experience.
Support or lead performance-related discussions, including warnings, terminations, promotions, etc with your direct reports in line with human resource policies and expectations.
Team Lead is a people leader responsible for driving team success against defined productivity, outcome, and quality measures.

Cityblock will not pay fees associated with resumes presented through unsolicited means.
$55,000.00 - $70,000.00
We take into account an individual's qualifications, skillset, and experience in determining final salary.
The expected salary range for this position is:

Ensure personal and team compliance with required trainings, time and labor policies, and leave entitlements as directed by human resources.
2 or more years in a health care environment
This role is eligible for health insurance, life insurance, retirement benefits, participation in the company's equity program, paid time off, including vacation and sick leave.

We are an equal opportunity employer, indiscriminate of race, religion, ethnicity, national origin, citizenship, gender, gender identity, sexual orientation, age, veteran status, disability, genetic information, or any o

This listing is sourced directly from Cityblock Health's careers page and normalized into a canonical job model.