Lifeworks
Client Service Manager
Hartford, Connecticut, USA
Sponsorship not specified$72k-$80kDetected 30 days ago
ReactProject ManagementExcelProcess ImprovementRecruitingCustomer SuccessCustomer SupportLeadershipCommunicationCollaborationProblem SolvingPublic SpeakingAdaptabilityOrganizational Skills
About the role
- TELUS Health is empowering every person to live their healthiest life.
- As a global-leading health and well-being provider - encompassing physical, mental and financial health - TELUS Health is improving health outcomes for consumers, patients, healthcare professionals, employers and employees.
- This role has overall responsibility for client relationships; record-keeping operations handles the day-to-day administration.
Responsibilities
- Collaborate closely with sales, record-keeping, and operations associates
- Participate in business-wide projects to drive successful outcomes
- Drive accountability through regular review sessions
- Proactively manage risks and maintain comprehensive project documentation
- We improve lives through our technology solutions and foster a culture of innovation that empowers team members to solve complex problems and create remarkable human outcomes in a digital world.
- We embrace efficiency and process improvements through Six Sigma methodologies, always seeking innovation and continuous improvement in how we deliver exceptional service.
Requirements
- Strong leadership skills with ability to work independently and as a team player
- Ability to identify and facilitate issue resolution
- Proven ability to take initiative and handle multiple tasks simultaneously
- Ability to react to change in a positive and productive manner
- Ability to handle other essential tasks as assigned
Nice to have
- Advanced Leadership Training: Formal leadership development or management certification programs
Skills
- Strong verbal and written communication skills
- Proven prioritization and organizational skills
Compensation
- Comprehensive total rewards package highlighting competitive salary and bonus structures, minimum 3 weeks of vacation, and flexible benefits plan to meet the needs of you and your family
- $71,600 - $80,000.00 USD Annual
- Actual total compensation will be determined based on factors such as knowledge, skills, performance and experience.
- We encourage all qualified candidates to apply, even if the posted salary range doesn't match your expectations.
- We're open to discussing competitive compensation packages tailored to your experience level and expertise.
Benefits
- Guided by our vision, we are leveraging the power of our leading edge technology and focusing on the uniqueness of each individual to create the future of health.
- TELUS Health (US) Benefits Administration and Operations brings specialized expertise and innovative solutions to benefits administration, data management, and comprehensive client support.
- This role is responsible for maintaining and enhancing relationships with new and existing Defined Benefits (DB) clients, ensuring client satisfaction through periodic meetings and discussions.
- TELUS Health is an
Company info
- The Client Service Manager is a professional position that requires the ability to work both independently and as part of a team.
- A bit about us
- By applying to this role, you understand and agree that your information will be shared with the TELUS Group of Companies' Talent Acquisition team(s) and/or any leader(s) who will be part of the selection process.
Equal opportunity
- Equal Opportunity Employer that aims to foster an inclusive culture that embraces diversity.
Visa & Work Authorization
- It is our policy to hire without regard to race, color, creed, religion, national origin, citizenship status, sex, marital status, age, disability, sexual orientation or veteran status
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This listing is sourced directly from Lifeworks's careers page and normalized into a canonical job model.