IDEXX Laboratories

Customer Support Consultant - Order Management (WLO) – German and English speaker

Hoofddorp HQ, NL

Sponsorship not specifiedDetected 30 days ago

SalesforceCRMSAPCustomer SupportCommunication

About the role

Every interaction with a customer allows us to demonstrate the power of diagnostics and the advanced quality of IDEXX products and services.
If meaningful work and a sense of purpose are at the top of your list, you'll find it here.
IDEXX values a diverse workforce and workplace and strongly encourages women, people of color, LGBTQ+ individuals, people with disabilities, members of ethnic minorities, foreign-born residents, and veterans to apply.

To effectively attend to the distributors, you will need to manage import/ export aspects such as: secure export/import authorizations, develop proformas with regulatory, check compliance, among others.
You will not only be serving external clients, but also internal (IDEXX partners), such as Finance Business Operations, Sales and Technical Services, by taking care of their different needs and requests,
You will lead by example and demonstrate emotional intelligence, humility and the ability to give and take constructive feedback.

You are fluent in English and German, and preferably an additional European language.
Experience with Import/Export aspects will be a strong add.
What you can expect from us:

Excellent computer skills and experience with CRM systems like Salesforce and SAP are a big plus.

Opportunity for annual bonus
Additional benefits including, but not limited to gym benefit, wellness resources, volunteer paid days off, bike plan, and much more.
Retirement/Pension percentage contribution paid by IDEXX
Our culture embraces challenges and encourages learning and discovery.
At IDEXX, you'll be supported by competitive compensation, incentives, and benefits while enjoying purposeful work that drives improvement.

We're proud of the work we do, because our work matters.
An innovation leader in every industry we serve since 1983, our team members help pet owners worldwide keep their companion animals healthy and happy, ensure safe drinking water for billions, and help farmers protect livestock and poultry from disease.
We have customers in over 175 countries and a collaborative global workforce.
Let's pursue what matters together.
IDEXX is an equal opportunity employer.
Applicants will not be discriminated against because of race, color, creed, sex, sexual orientation, gender identity or expression, age, religion, national origin, citizenship status, disability, ancestry, marital status, veteran status, medical condition, or any protected category prohibited by local, state, or federal laws.
You will be providing our Sales Reps, Customers and Partners with the right guidance to ensure a smooth order process and service.
Your customers will encompass both, direct customers and distributors.
On the job training and career advancement opportunities.

because of race, color, creed, sex, sexual orientation, gender identity or expression, age, religion, national origin, citizenship status, disability, ancestry, marital status, veteran status, medical condition, or any p

This listing is sourced directly from IDEXX Laboratories's careers page and normalized into a canonical job model.