Interac Corp

Leader, Operational Resilience

Toronto · Full-time

Sponsorship not specified$145k-$165kDetected 12 days ago

Incident ResponseCRMAuditingCadenceLeadershipCommunicationInternal Audit

About the role

As the backbone of Canada's financial ecosystem, Interac facilitates over 20 million transactions daily, supported by trusted partnerships with government and financial institutions.
Consistently ranked as Canada's most reputable financial technology brand, Interac is deeply embedded in the daily lives of Canadians.
Who You Will Work With: The Leader, Operational Resilience & Critical Services Oversight is a senior second-line risk leadership role reporting to the Head, Enterprise Risk Management.

Responsibilities

Own and maintain Interac's second-line Operational Resilience Framework, including minimum expectations for critical services, impact tolerances, continuity readiness, incident escalation, resilience testing, and evidence quality.
Challenge whether continuity plans support timely recovery of operations and fulfilment of obligations during wide-scale or major disruption.
Assess whether BCM evidence supports defined impact tolerances, service priorities, dependencies, accountable owners, and remediation plans.
Ensure scenarios are plausible, risk-based, proportionate, and designed to test recovery, decision-making, communications, escalation, and governance.
Maintain enterprise visibility of open Operational Resilience issues, including CARs, OEs, audit findings, management actions, and material dependencies.
Lead four direct reports across BCM, incident and crisis management, scenario planning, and resilience testing.
Build team capability in independent challenge, evidence review, issue management, governance reporting, and regulatory traceability.
Access to a free and confidential 24/7 employee & family assistance program to offer support for you and your immediate family
Innovative Thinking - Collaborate on products, practices, and platforms that redefine what's possible.

Requirements

15+ years of progressive experience in Operational Resilience, Business Continuity Management, Enterprise Risk Management, Crisis Management, or related disciplines.
Demonstrated expertise providing independent second-line oversight and credible challenge to senior leaders.
Deep Knowledge Of:
Bachelor's degree in Risk Management, Business Administration, Public Administration, Finance, Operational Resilience, Business Continuity Management, or a related discipline.
Significant experience within financial services, payments, critical infrastructure, or other highly regulated industries.
Proven experience developing and governing enterprise operational resilience frameworks, standards, and playbooks.
Experience engaging with executive leadership, governance committees, regulators, and internal/external audit partners.
Strong leadership capability with a track record of building and developing high-performing teams.
Exceptional communication skills - able to translate complex resilience concepts into decision-useful executive insights.
Eligibility to work for Interac Corp. in Canada in a full-time capacity.
Operational Resilience & Critical Service Mapping
Business Continuity Management & Impact Tolerances
Incident & Crisis Management
Resilience Testing & Scenario Planning

Compensation

The exact amount will depend on factors such as skills, experience, and job-related knowledge, but Interac's commitment goes beyond compensation.

Benefits

Generous vacation and wellness days to help you recharge
Comprehensive employer-paid benefits coverage for peace of mind
Pregnancy and parental leave top-up to support growing families
Intentional Support - Enjoy flexible, supportive offerings that prioritize your total wellness.
Flexible hybrid work model for better work-life balance

Company info

Every transaction matters. Every Canadian matters. At Interac, we protect both - driving trust, security, and inclusion, so our digital economy thrives.
Founded in 1984, Interac connects Canadians through secure digital payments, advanced identity verification and industry-leading fraud protection. Connecting banks, businesses, and individuals, Interac enables millions to send, receive, and manage money safely and effortlessly every day - across both digital and physical environments.
As the backbone of Canada's financial ecosystem, Interac facilitates over 20 million transactions daily, supported by trusted partnerships with government and financial institutions. Consistently ranked as Canada's most reputable financial technology brand, Interac is deeply embedded in the daily lives of Canadians.
Who You Will Work With:
Every transaction matters.
Every Canadian matters.
At Interac, we protect both - driving trust, security, and inclusion, so our digital economy thrives.
Founded in 1984, Interac connects Canadians through secure digital payments, advanced identity verification and industry-leading fraud protection.
Connecting banks, businesses, and individuals, Interac enables millions to send, receive, and manage money safely and effortlessly every day - across both digital and physical environments.
The Leader, Operational Resilience & Critical Services Oversight is a senior second-line risk leadership role reporting to the Head, Enterprise Risk Management.
This role leads Interac's Operational Resilience pillar within Enterprise Risk Management (ERM), providing independent oversight and challenge across business continuity management, incident and crisis management, resilience testing, scenario planning, and issue management.
As a designated Prominent Payment System under the Bank of Canada, Interac operates within a highly regulated environment.
This role plays a critical part in supporting Interac's ability to continue delivering critical payment services through disruption, recover within defined impact tolerances, and meet evolving regulatory expectations.
You will partner closely with business leaders, technology, operations, product, legal, compliance, and regulatory stakeholders while leading a team accountable for second-line resilience oversight across the enterprise.

Equal opportunity

Employer
Interac is also an equal opportunity employer committed to fostering a diverse and inclusive workplace. We believe that innovation thrives when people from different backgrounds, experiences, and perspectives come together. That's why we are committed to providing fair and equitable employment opportunities for all individuals, without discrimination based on race, color, ancestry, ethnic origin, place of origin, citizenship, creed, sex, sexual orientation, gender identity or expression, age, marital or family status, disability, or any other characteristic protected by applicable law.
If you require accommodation during any stage of the application or recruitment process, please contact us at humanresources@interac.ca. We will work with you to meet your needs.
Please be aware that certain individuals are misusing Interac Corp.'s name and logo to promote fictitious employment opportunities. Interac Corp. never requests, solicits, or accepts any form of payment in exchange for employment. Any such offers are fraudulent and should be disregarded. Interac Corp. assumes no liability for any claims, losses, damages, expenses, or inconveniences arising from or related to these fraudulent activities. Such communications do not constitute an offer or representation by Interac Corp. or its subsidiaries and affiliates.

Visa & Work Authorization

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This listing is sourced directly from Interac Corp's careers page and normalized into a canonical job model.