Pickle Robot Company

Pickle Robot Company

Robotic Operations Support Specialist

Charlestown, MA · Staff+

Sponsorship not specified$70k-$84kDetected 130 days ago
Machine LearningProduct ManagementJiraLogisticsProcess ImprovementCustomer SupportRoboticsCommunicationAdaptability

About the role

  • This is a night/shoulder shift position based in Boston, MA, with hours likely 2 PM-10 PM or 4 PM-12 AM.
  • This role sits at the intersection of engineering, product, and customer operations.
  • You'll work with cross-functional teams-including Hardware & Software Engineering, Product Management, and Go-to-Market-to identify, resolve, and prevent field issues while feeding real-world insight back into the product development cycle.

Responsibilities

  • Provide live support for customer stakeholders and internal teams during night/shoulder shift hours.
  • Cross-Team Communication: Manage support cases via phone, video, and written updates.
  • Log findings, resolution steps, and maintain clear follow-up loops with day shift teams.
  • Hardware Maintenance: Perform scheduled and ad hoc maintenance on robotic arms, conveyors, and electrical components.
  • Pay at Pickle At Pickle Robot Company, we believe transparency builds trust.
  • We build systems that companies and their teams love.

Requirements

  • Basic knowledge of industrial robotics, PLCs, sensors, wiring, and protocols

Nice to have

  • Based in Boston, MA (Cambridge or Charlestown preferred)

Skills

  • 1-3 years working with robotic, automated systems, or industrial equipment in production or logistics environments.
  • Comfortable working night/shoulder shifts (2 PM-10 PM or 4 PM-12 AM schedule)
  • Software: Familiar with CLI tools (e.g., ssh), interpreting logs, and system telemetry
  • Electrical: Basic knowledge of industrial robotics, PLCs, sensors, wiring, and protocols
  • Self-directed and comfortable working independently during non-standard hours
  • Preferred Skills:
  • Fluent in Spanish
  • Familiarity with tools like Jira, Freshdesk, or related systems
  • Interest in process improvement and documentation
  • Calm under pressure
  • curious and proactive
  • Calm under pressure; curious and proactive

Compensation

  • The salary range listed here is provided in accordance with Massachusetts law and reflects what we reasonably and in good faith expect to offer for this role.

Benefits

  • About Pickle Robot Want to get in on the ground floor of a fast-growing, VC-backed robotics company?
  • Pickle automates this process using AI, machine learning, and robotics to deliver reliable products.
  • About this role: Pickle Robot is looking for a Robotic Operations Support Specialist to join our fast-growing team on a night/shoulder shift.

Company info

  • You'll be known to our customers as a trusted partner during critical operational hours and to our engineering team as "ground truth" from the field.
  • You'll serve as frontline support for our robotic unload systems deployed in logistics warehouses across the U.S., ensuring they run smoothly during evening operations and customers are supported with confidence.
Apply directly at Pickle Robot Company →Create a free account for alerts like thisView Pickle Robot Company immigration profile

This listing is sourced directly from Pickle Robot Company's careers page and normalized into a canonical job model.