Toyota Tsusho Systems
IT Service Delivery Manager - Manufacturing Operations Support
Greensboro, North Carolina, United States
Sponsorship not specifiedDetected 69 days ago
DevOpsNegotiationProcess ImprovementCustomer SupportMechanical DesignElectrical EngineeringLeadershipCommunicationProblem SolvingTime ManagementMicrosoft Office
About the role
- Essential Functions: Service Delivery & Operations: Serve as the primary IT contact for plant operations on MOM/Opcenter; align service priorities to production schedules and business SLAs/OLAs.
- Application & Integration Management Plan, schedule, and execute configuration updates, patches, and releases for MOM/Opcenter and key integrations.
- Explain architecture and change impacts to non‑technical stakeholders in clear business terms.
Responsibilities
- Collaborate with application vendors and internal engineering to capture requirements, validate solutions, and deliver secure, compliant deployments.
- Stakeholder & Customer Engagement Maintain strong relationships with operations, quality, maintenance, engineering, and production planning; ensure responsive, solution‑oriented service.
- Lead major incident command, root cause analysis, corrective actions, and executive communication; ensure lessons learned are institutionalized.
- Continuous Improvement (Kaizen) & Proposals Lead Kaizen initiatives to improve reliability, efficiency, and user experience; foster team‑wide participation and share best practices.
Requirements
- Bachelor's degree in mechanical engineering, electrical engineering, computer engineering, computer science, or related field
- Excellent communication & reporting skills-ability to communicate clearly to management, users, and peers.
- Proficiency with ticket systems and Microsoft Office
- familiarity with web-based business tools.
Nice to have
- ability to follow/enforce processes and security guidelines and communicate them effectively to users.
- Strong organization and time management
- reliable, professional work ethic
- commitment to exceptional customer service and prompt ticket resolution.
- Effective negotiation and expectation management with internal/external stakeholders.
- Attention to detail and a commitment to delivering high-quality work.
- Experience working in global/cross-cultural environments.
- Position Type/Expected Hours of Work: This is a contract to hire position.
Skills
- Hands-on or solid understanding of application development methodologies and DevOps practices supporting reliable releases.
Benefits
- Own and mature Incident, Request, Problem, Change, and Release processes; maintain performance against MTTR, first time fix, backlog health, and change success rate.
- Develop improvement proposals with quantified benefits (e.g., downtime reduction, throughput/quality gains, ticket volume decrease, cost avoidance) and track realized outcomes versus targets.
- People Leadership & Culture Lead and coach the operations support team; set vision, objectives, and development plans; mentor for performance and career growth.
- Build a collaborative, ethical culture that promotes accountability, continuous learning, and high morale; ensure compliance with company policies and applicable regulations.
Company info
- Founded in 2011, Toyota Tsusho Systems US, Inc. (TTS-US) is a Toyota group company, that develops IT solutions wherever global businesses operate.
- Transforming into a technology and mobility company, TTS-US with it's 8 TTS affiliates worldwide is establishing a secure and resilient Toyota global value chain.
- The creative capacity to forge such limitless business opportunities is one of the strengths of Toyota Tsusho Systems.
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This listing is sourced directly from Toyota Tsusho Systems's careers page and normalized into a canonical job model.