Barnes & Thornburg
Service Desk Specialist
Chicago · Contract
Sponsorship not specifiedDetected 14 days ago
Customer SupportFirewallResearchCommunicationMicrosoft OfficeMicrosoft Teams
About the role
- Reasonable accommodation requests may be accommodated, absent undue firm hardship.
- Subject to firm needs, duties and responsibilities of this position may change at any time, on a temporary or permanent basis, and with or without notice.
- Equal Employment and Opportunity Statement: Barnes & Thornburg is committed to equal employment opportunity in both principle and as a matter of policy.
Responsibilities
- Provide support via telephone and e-mail for all Firm users on all software applications as well as hardware.
- Participating in training and working to develop and maintain top knowledge in existing and new technologies to provide most effective support for request.
- Solid ability to research information through internal and external sources. Assist in developing reference materials in the knowledge base for known issues and solutions.
- Under the direct supervision of the Manager of User Technology and according to established Firm policies and procedures, the Service Desk Analyst is responsible for the Firm wide support to our end users.
Requirements
- Demonstrated ability to apply technology solutions to solve business problems.
- Ability to effectively prioritize and execute tasks in a high-pressure environment.
- Ability to present technical ideas in business-friendly and user-friendly language.
- Knowledge of applicable laws and regulations as they relate to technology issues and data privacy laws and practices.
- As such, it is not designed to cover or contain a comprehensive listing of job duties or responsibilities required in this job.
- Solid understanding and strong technical knowledge of network and PC operating systems, applications,
- The employee must be able to perform all essential job duties and responsibilities of this position satisfactorily and as outlined, with or without reasonable accommodations.
- Solid understanding and strong technical knowledge of network and PC operating systems, applications, LAN/WAN hardware, security, protocols, and standards, including: Microsoft Windows, Microsoft Office, e-mail, file and print services, telecommunications, remote access, virtual private networks, firewalls, access control, and encryption.
- Working knowledge of iManage document management software - knowledge of other legal software preferred.
- Exposure to virtual meeting software (Microsoft Teams, Zoom, etc..... )
- Proven experience in customer service delivery and support design.
- Exceptionally self-motivated, self-directed, and attentive to detail.
- Excellent written, oral, and interpersonal communication skills.
- Exceptional service orientation.
- This job description is intended to describe the general requirements of this position. As such, it is not designed to cover or contain a comprehensive listing of job duties or responsibilities required in this job. Subject to firm needs, duties and responsibilities of this position may change at any time, on a temporary or permanent basis, and with or without notice.
Nice to have
- Degree or two years related experience and/or training experience preferred
- previous work experiences in a legal environment a plus.
Compensation
- This policy applies to all recruiting, hiring, promotions, upgrades, layoffs, compensation, benefits, terminations and all other privileges, terms and conditions of employment.
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This listing is sourced directly from Barnes & Thornburg's careers page and normalized into a canonical job model.