Upchurch

Service Coordinator

Dallas, Texas

Sponsorship not specifiedDetected 11 days ago

CRMSalesAccountingProcurementERPCustomer SupportCommunicationCollaborationProblem SolvingOrganizational Skills

About the role

Ensure effective scheduling and dispatching of service technicians to meet customer needs and maximize efficiency.
Serve as a key point of communication between customers, technicians, and internal teams to uphold service quality standards.

Support the resolution of customer concerns in collaboration with internal teams.
Work Order & Administrative Support
Log, track, and maintain accurate service records, work orders, and dispatch details in the company system.

High school diploma or equivalent required
associate's or bachelor's degree in business or a related field is a plus.
2-4+ years of experience in service coordination, dispatching, customer service, or operations support.
Experience in HVAC, plumbing, construction, or technical field service environments preferred.

Proficiency with scheduling software, dispatch platforms, or CRM/ERP systems (BuildOps experience a plus).
Strong verbal and written communication skills with a professional, customer-first approach.
Excellent organizational skills with the ability to multitask and prioritize under pressure.
Strong problem-solving and decision-making skills.
Must be able to be on a on call rotation.
Basic math and English proficiency for documentation, reporting, and inventory coordination.
Technical & Professional Skills:

Upchurch Companies provides equal employment opportunities to all employees and applicants.
We prohibit discrimination and harassment of any type based on race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

This listing is sourced directly from Upchurch's careers page and normalized into a canonical job model.