Western Alliance Bank

Staff IT Analyst I - Workplace Engineering

Columbus, OH · Staff+

Sponsorship not specifiedDetected 5 days ago

Data AnalysisAccessibilityProcess ImprovementLeadershipCommunicationCollaborationCritical ThinkingMicrosoft Office

About the role

About the company: Western Alliance Bank, Member FDIC, is a wholly owned subsidiary of Western Alliance Bancorporation.
Western Alliance Bancorporation is committed to working with and providing reasonable accommodations for individuals with disabilities.
When contacting us, please provide your contact information and state the nature of your accessibility issue.

Capture and upkeep KRIs, KPIs, or Operational Metrics, while developing lists of critical documentation, artifacts supporting project activities, and completing high quality and accurate deliverables.
Analyze Desktop Support incidents, service requests, and operational workloads to identify trends, recurring issues, root causes, and opportunities for service improvement.
The Staff IT Analyst is responsible for analyzing service desk and desktop support operations, establishing and measuring operational KPIs and SLAs, identifying opportunities for automation and prevention, and driving initiatives that improve service quality while reducing support demand.
Lead projects with the expectation all assigned analysis work within a specific domain, is completed with minimal supervision to include defining the work to be done as well as setting and meeting deadlines for that work.

3+ years of related experience.
Bachelor's degree in related field required.
Entry level to intermediate knowledge of applicable regulatory and legal compliance obligations, rules and regulations, industry standards and practices.
Occasional travel required.
Ability to translate operational data into actionable business recommendations.

Entry level to intermediate knowledge of general Financial Services or Banking is preferred.

Western Alliance Bank, Member FDIC, is a wholly owned subsidiary of Western Alliance Bancorporation.
If you are an individual with a disability and require a reasonable accommodation to complete any part of the application process and/or need an alternative method of applying, please email HR@westernalliancebank.com or call 602-386-2488.
We will only respond to inquiries concerning requests that involve a reasonable accommodation in the application process.
Serving clients nationwide, Western Alliance Bank includes six legacy bank brands - Alliance Association Bank, Alliance Bank of Arizona, Bank of Nevada, Bridge Bank, First Independent Bank and Torrey Pines Bank - that remain part of the company's heritage, as well as AmeriHome Mortgage, a Western Alliance Bank Company.
Western Alliance Bancorporation is committed to equal employment and will consider all qualified applicants without regard to race, sex, color, religion, age, nation origin, marital status, disability, protected veteran status, sexual orientation, gender identity or genetic information.

This listing is sourced directly from Western Alliance Bank's careers page and normalized into a canonical job model.