Padel Haus
Club Concierge - Nashville
Nashville, TN · Full-time
Sponsorship not specifiedDetected 22 days ago
Customer SupportCommunicationCollaborationProblem SolvingAdaptability
About the role
- This is not your typical front desk job!
- It's a role with the focus on community, driving operations, and delivering exceptional hospitality.
- This role is ideal for someone passionate about people, sports, and service.
Responsibilities
- Community & Member Engagement Build genuine relationships with members and players, creating a welcoming and inclusive environment that reflects Padel Haus' community values.
- Promote upcoming programs, tournaments, social events, and club initiatives to create excitement and strengthen the Padel Haus community culture.
- Support the development and execution of new community-building initiatives that enhance the member experience.
- Partner with management to identify and implement opportunities that elevate club culture, member satisfaction, and operational efficiency.
- Maintain 5-star rapport with all members and guests, whether in-person, by phone, or digitally, ensuring every interaction reflects warmth, professionalism, and care.
- Operations & Service Excellence Lead the daily flow of club operations, from check-ins, court management, and customer support to real-time problem-solving, to ensure a seamless and premium club experience.
- Manage court reservations, private lessons, and event bookings with accuracy and efficiency through PlaybyPoint (Scheduler, POS, member notes, statements).
- Support retail operations including inventory tracking, merchandise presentation, and retail sales.
- Maintain a clean, organized, and well-stocked front desk and club environment, including towels replenished and monitored.
- Maintain cooperative, positive working relationships with colleagues and coaches to support a collaborative culture.
Requirements
- Strong organizational abilities, attention to detail, and the ability to thrive under pressure in a fast-paced environment.
- Comfort using Apple products, POS platforms, and scheduling systems.
Company info
- At Padel Haus, we are passionate about growing the sport of padel and providing a best-in-class experience for players of all levels.
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This listing is sourced directly from Padel Haus's careers page and normalized into a canonical job model.