Customer.io

GTM AI Engineer

Americas Remote

Sponsorship not specified$140k-$170kDetected 11 days ago

GitGCPKubernetesRESTLLMsAgentic AICommunication

About the role

Hi, my name is Nick Guardino, Senior Director of Marketing Ops at Customer.io, and I'm looking for a GTM AI Engineer to help take our AI agents from scrappy prototypes to production-grade systems our GTM teams can depend on.
Over the last 3.5 months, our GTM AI team has built 11 agents now running in production, serving 120 active users and roughly 25,000 tool calls a day - all through custom CLIs that work, but weren't built to scale.
We believe businesses can run leaner and go further when they deploy AI agents well, and we're figuring out that motion in real time.

Deployment & infrastructure - stand up and maintain the pipelines that get agents into users' hands without surprises, owning environment parity and release hygiene on our GCP stack.
Database administration - own how agents read from and write to our databases, safely and at scale.
Partner closely with the GTM AI team - free up our agent builders to stay in their zero-to-one wheelhouse while you own scale and reliability.
No gotchas, no trick questions - just a clear, human process designed to help both of us make an informed decision.
We strive to build an inclusive team culture, implement bias-free hiring practices, and develop community partnerships to expand our global impact.
Ability to prompt AI tools correctly, review their output critically, and direct them to QA their own work - this is an AI-native role, not a hand-coding one.
A point of view, and the willingness to ask "why did you build it that way?"

4+ years in software engineering, platform/infrastructure engineering, or a similarly technical role, ideally at a B2B SaaS company.
Comfort working in the terminal daily, with a real GitHub PR-and-deploy workflow.
Experience with how agents interact with and edit databases, including some hands-on database administration.
Familiarity with LLM-based application development: prompt engineering, tool/function calling, evals, and modern agent frameworks.

Starting salary for this role is $140,000-$170,000 USD (or equivalent in local currency) depending on experience and subject to market rate adjustment.

Our inclusive benefits package supports your well-being and growth, including 100% coverage of medical, dental, vision, mental health, and supplemental insurance premiums for you and your family.
See full benefits here →
We commit to using our influence to increase inclusion and equity within the tech industry.
We also offer 16 weeks paid parental leave, unlimited PTO, stipends for remote work and wellness, a professional development budget, and more.

This listing is sourced directly from Customer.io's careers page and normalized into a canonical job model.