Owens & Minor and Accendra Health

Owens & Minor and Accendra Health

Customer Advocate-Remote, WVU

Remote - West Virginia · Full-time

Sponsorship not specified$65k-$70kDetected 14 days ago
CRMSalesExcelSupply ChainCustomer SupportResearchCommunicationProblem SolvingMicrosoft Office

About the role

  • Powered by more than 14,000 teammates worldwide, Owens & Minor exists because every day, everywhere, Life Takes Care™.
  • Ensures that the customer is satisfied with company products and services.
  • Works closely with Sales Account Executives and oversees day-to-day relationship with customer.

Responsibilities

  • Develops and maintains strong, account-specific operational processes and performance with the customer.
  • Manages and ensures contract compliance to all agreed terms and conditions.
  • Collaborates with off-site personnel to ensure accurate and consistent information is present for the customer.
  • Drive conversions and manages data.
  • Supports strategy of the territory sales leader, driving proprietary products with existing and new customer targets.
  • Manages product substitutions including monitoring inventory, providing suggested substitute options to the customer, and establishing customer approved substitutions.
  • Performs additional duties as directed.

Requirements

  • Bachelor's Degree
  • Manages reporting needs (providing inventory reports on COI OH balances, providing customer contacts for required reporting & SF cases (OMM), analyzing customer request for custom reports, etc.).

Skills

  • Technological fluency with email, internet, Microsoft Office (PowerPoint, Word, Excel)
  • Strong ability to use multiple systems and various report software to combine and synthesize information.
  • Strong verbal and written communication skills.
  • Strong influencing skills
  • Ability to work independently
  • Able to facilitate problem solving

Compensation

  • The anticipated salary range for this position is $65-70k Base salary.

Benefits

  • Comprehensive Healthcare Plan
  • Medical, dental, and vision plans start on day one of employment for full-time teammates.
  • Educational Assistance
  • Employer-Paid Life Insurance and Disability
  • Support for your Growing Family - Adoption assistance, fertility benefits (in medical plan) and parental leave are available for teammates planning for a family.
  • Health Savings Account (HSA) and 401(k)
  • We offer these voluntary financial programs to help teammates prepare for their future, as well as other voluntary benefits.
  • In addition to sick days and short-term leave, we offer holidays, vacation days, personal days, and additional types of leave - including parental leave.
  • Well-Being - Also included in our offering is a Teammate Assistance Program (TAP), Calm Health, Cancer Resources Services, and discount programs - all at no cost to you.

Company info

  • Completes Sales analysis for customers and sales teams.
  • Manages pricing, including sharing pricing information and addressing pricing issues with customers.
  • Maintains critical products lists, reviews backorder notes with customers/requests action, discusses at risk items, and plans course of action with the customer.
  • Reviews remaining allocations with customers and sends requests for additional allocations to PAS.
  • Voluntary Supplemental Programs - We offer additional options to secure your financial future including supplemental life, hospitalization, critical illness, and other insurance programs.

Equal opportunity

  • Owens & Minor is an Equal Opportunity Employer.
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