toast
(Mandarin) Sr. Customer Success Manager I, SMB - On Demand, MLO
Remote, US · Senior
Sponsorship not specified$95k-$152kDetected 36 days ago
Project ManagementSalesforceCRMAccount ManagementNegotiationCompensationCustomer SuccessLeadershipCommunicationCollaborationProblem SolvingPublic SpeakingAdaptabilityMicrosoft Office
Stay score
odds of building a lasting career here
57Sponsors, lottery-bound
Cap-exempt (no lottery)0
Sponsors this role90
Entry-level history0
PERM / green-card track0
Lottery odds (Level III)83
Fits your clock70
Sponsors, but it's cap-subject — you still face the weighted lottery (~45% per draw at Level III). Good if you win; have a cap-exempt backup on your list.
Lottery odds assume a STEM candidate.
Personalize to your clock →Employer immigration record
from this employer's Department of Labor filings
Green-card filing pattern in this occupation
Context, not a finding about this posting: of this employer's 6 green-card filings in this occupation, 100% were for a worker who already held the job.
Green-card intent detected
Toast, Inc. obtained a prevailing wage determination for Computer Network Architects in Boston, MASSACHUSETTS on 2026-06-30. No matching green-card filing appears in our data yet. The determination expires in 21 days (2026-09-27), and a green-card filing must follow before then or the employer starts over.
Files H-1B transfers
14 transfer filings in the last year, covering 14 workers. Median labor-condition decision: 7 days. An employer that already files transfers is one that can take over an existing H-1B.
Sourced from Department of Labor LCA, PERM and prevailing-wage disclosure data. Employer matching is by name, so figures may be split across an employer's legal entities. Absence of a filing means none appears in our copy of the data, not that none exists.
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About the role
- These meetings include but are not limited to - reviewing best practices, discussing activation and adoption strategies, facilitating crucial conversations aligned with business needs, and resolving pain points or de-escalating situations.
- It extends beyond the traditional customer success manager position, as you will be instrumental in shaping a scalable customer success model.
- Additionally, you will participate in revenue retention conversations to highlight the value of the product and protect against competitive churn.
Responsibilities
- You can run a demo, deliver complex messaging in a simplified & concise manner and can redirect or transition conversations to accomplish your goals.
- Ability to diagnose customer issues, develop strategies, and make leverage cross-functional partners
- Downsell & Churn Saves Motion - interacting with customers to understand and document pain points with guest modules, discuss contract terms and enable customers to best use our modules
- Data entry, calendar hygiene and report building is vital to success in this role and is a crucial component on your daily activities
- Confidently navigate all guest & pos modules & have a working knowledge of partners, EC & XC.
- Act as the voice of customer by gathering feedback and insight to relay to internal partners & leadership
- Fluent/Bilingual in Mandarin Chinese and English (written and verbal); able to support Mandarin-speaking customers across business, operational, and technical conversations.
Requirements
- Payments + Credit Card Processing Knowledge is a must have - you'll engage with customers to discuss their rates and how it impacts their business
- General technical proficiency using a variety of software
- 1+ years of experience using a POS (Point of Sale) software, ideally in the service industry
- Experience with Salesforce CRM, Chilipiper, MS Office, G-Suite, and Slack
Compensation
- We strive to provide competitive compensation and benefits programs that help to attract, retain, and motivate the best and brightest people in our industry.
Benefits
- Self investment into technical knowledge growth - education minded in order to continuously support customer at scale
Company info
- In service to protecting revenue and creating raving fans, Customer Success Managers (CSMs) within On Demand will engage with customers at various milestones along the customer journey.
- Customers, internal teams, and senior leadership can also request CSM assistance on an as-needed basis for success-related matters.
- You will guide these customers through early adoption, navigate cultural and operational nuances, and ensure they receive a tailored and seamless Toast experience.
- This role is all about meeting new customers, getting on camera & navigating strategically, efficiently and confidently.
- As part of this commitment, we strive to provide reasonable accommodations for persons with disabilities to enable them to access the hiring process.
Equal opportunity
- If you need an accommodation to access the job application or interview process, please contact candidateaccommodations@toasttab.com.
This listing is sourced directly from toast's careers page and normalized into a canonical job model.