Ambi Robotics
Customer Success Account Manager
Berkeley, California
Sponsorship not specified$115k-$150kDetected 16 days ago
SalesAccount ManagementLogisticsCustomer SuccessRoboticsCommunication
About the role
- The Customer Success Account Manager will report to the COO and work closely with our Operations, Sales, Engineering, and Product teams.
- We do not accept or review submissions sent via email, including to individual team members or engineers.
- This policy ensures a fair and streamlined process for everyone.
Responsibilities
- Collaborate with the Sales team and run structured Business Reviews (QBRs and EBRs) with customer stakeholders at both the operational and executive level
- Drive user-adoption programs across warehouse operators and managers
- Act as an embedded partner during critical go-lives, peak-season ramps, and post-incident recovery windows
- Be the voice of the customer internally - channeling feedback to Product, Engineering, and Operations - and partner with Sales on renewals, expansion, and upsell
Requirements
- All applications must be submitted online for equitable review.
Compensation
- In addition to competitive compensation, we offer benefits such as:
Benefits
- refresh and rebuild the playbooks, onboarding templates, health-score methodology, and tooling that future Customer Success hires will inherit and scale
- Define, track, and report customer health scores, KPIs, and ROI milestones tied to robotic deployment performance
Company info
- Guide customers through structured onboarding, site readiness, and go-live milestones in partnership with our deployment and engineering teams
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This listing is sourced directly from Ambi Robotics's careers page and normalized into a canonical job model.