KnowBe4

Renewal Specialist (SMB) (Hybrid)

Clearwater, Florida

Sponsorship not specifiedDetected 5 days ago

Agentic AISalesforceAccount ManagementNegotiationCustomer SuccessResearchCommunicationCollaborationProblem SolvingOrganizational Skills

About the role

We are looking for an SMB Renewal Specialist to take full ownership of the renewal process for our Small and Mid-Sized Business customer base.
In this role, you will be the primary driver behind keeping our customers on board, working closely with CSMs and Account Managers to identify account risks early and close renewals that reflect the true value of our platform.
This position is ideal for someone who is highly organized and feels at home leading renewal and pricing conversations.

Team Collaboration: Partner with SMB CSMs and Account Managers to plan renewal strategies that secure the best outcome for both the customer and the company.
Pipeline Tracking: Maintain a clear 30, 60, and 90-day view of upcoming renewals, providing regular updates to the Regional Director on what is expected to close.
Partner with SMB CSMs and Account Managers to plan renewal strategies that secure the best outcome for both the customer and the company.
Maintain a clear 30, 60, and 90-day view of upcoming renewals, providing regular updates to the Regional Director on what is expected to close.

You are someone who stays organized when managing a high volume of tasks and genuinely enjoys the process of moving a deal from a quote to a final signature.
1+ years of experience in renewals, account management, or sales support.
1+ years of experience in renewals, account management, or sales support. You should be comfortable managing a fast-moving pipeline of deals.
Reliable organizational skills. You can track multiple deadlines and follow up with customers and internal teams without things slipping through the cracks.
Clear communication style. You write clear emails, speak confidently during negotiations, and know how to explain pricing or contract details simply.
Problem-solving mindset. You don't just wait for a renewal to happen
you look for ways to resolve issues early if a customer seems hesitant.
Team-first attitude. You work well with different personalities and can build a solid working relationship with your CSM and AM partners.
Bonus points if you have:
Why You'll Love It Here
Productive Team Environment: Work with a group focused on practical results and helping customers get the most out of our platform.
Hybrid Work: This role is hybrid, 4 days in office in our clearwater, FL office.

Manage all renewal opportunities for your assigned accounts and research customer health to identify risks or expansion opportunities before the contract ends.
We support professional development through certification bonuses and tuition reimbursement programs.
Our Fantastic Benefits
For more details about our benefits in each
office location, please visit www.knowbe4.com/careers/benefits.

Speak directly with customers to understand their needs, resolve objections, and negotiate terms that prevent churn while maintaining fair contract standards.
Draft and send accurate pricing quotes that follow company policy, ensuring customers have everything they need to sign off.
Work with a group focused on practical results and helping customers get the most out of our platform.
You will see exactly how your work impacts the company's bottom line, gaining a deep understanding of how SaaS businesses retain their customers.
Discovery & Negotiation: Speak directly with customers to understand their needs, resolve objections, and negotiate terms that prevent churn while maintaining fair contract standards.
Pricing & Quoting: Draft and send accurate pricing quotes that follow company policy, ensuring customers have everything they need to sign off.
An applicant assessment and background check may be part of your hiring procedure.

This listing is sourced directly from KnowBe4's careers page and normalized into a canonical job model.