Vapi
Member of Technical Staff, Site Reliablity Engineer
San Francisco · Staff+
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About the role
- Vapi runs live phone calls - a p99 spike means callers drop.
- Capacity planning, load testing, and KEDA-based autoscaling for Vapi's wscaler and workerpool-cron-scaler are on your plate.
- Walk the 15 stability-gap incidents and turn the patterns into a prioritized reliability backlog.
Responsibilities
- 90 Day: Ship a real platform service - capacity forecaster, auto-remediation, or oncall tooling - in Go or TypeScript. Own the postmortem process. Drive a measurable improvement in p99 call completion or MTTR.
- 99.99% call completion is the number this role drives.
Requirements
- You know backpressure and autoscaling patterns - KEDA, custom metrics scaling.
Compensation
- Real stake: We offer a competitive salary and excellent equity ownership
Benefits
- Real stake: We offer a competitive salary and excellent equity ownership
- Comprehensive health coverage: medical, dental, and vision plans
- Flexible time off: take what you need
- More: catered meals, transportation, gym, and a $10k annual L&D budget
- You can build platform services in Go or TypeScript (matches Vapi's cluster-manager, database-health, wscaler, incidentManager).
- We've had 15 stability-gap outages worth learning from, and we need someone who runs incident command, owns SLOs and error budgets, and builds the reliability culture from scratch.
This listing is sourced directly from Vapi's careers page and normalized into a canonical job model.