Zuma

Principal Product Designer

San Francisco Bay Area · Principal

Sponsorship not specifiedDetected 410 days ago

ExpressAgentic AIProduct ManagementProduct StrategyLeadershipMentoring

About the role

Zuma is pioneering the future of agentic AI and our focus is to transform the rental market experience for consumers and property manager alike.
Off the back of our Series-A in early 2024, Zuma is scaling rapidly.
Achieving our vision requires a team of passionate, innovative individuals eager to leverage technology to redefine customer-business interactions.

Collaborate at the highest levels of the company as a member of the executive team, you'll work side-by-side with the founders to define product strategy and business direction.
Each of these users has distinct needs, contexts, and interaction styles and your designs will need to respect and unify them.
Drive user-centric thinking across the company, bringing a high-craft, systems-oriented approach to how we understand problems, experiment with solutions, and continuously raise the bar for simplicity, elegance, and usefulness.
Define new interaction patterns for a world where users collaborate with AI, not just click through forms.
Scale the design function from its early roots into a high-performing team, building the standards, rituals, and mentorship that shape a durable culture of product craftsmanship.
Our innovative platform is engineered from the ground up to boost operations efficiency and enhance support capabilities for property management business across the US and Canada, a ~$200B market.
We're on the hunt for exceptional talent ready to join our mission and contribute to building a groundbreaking technology that reshapes how businesses engage with customers.
This is not just a design leadership role, it's a chance to fundamentally reimagine how people work and interact with intelligent systems in one of the largest yet most antiquated industries: property management.

10+ years of experience designing and leading products with exceptional UX at early-stage or high-growth companies.
Track record of executive partnership you've sat at the table with product, engineering, and business leaders to shape bold product bets.
Deep experience designing complex platforms or tools, ideally for operations-heavy domains (e.g., enterprise SaaS, ops systems, AI interfaces).
You have high emotional intelligence, you know how to read the needs behind the ask, how to bring people along, and how to balance intuition with evidence.

it doesn't just support workflows; it executes them while working with the existing human teams.
And this means our design challenges are novel, multidimensional, and deeply human.
You'll be the primary architect of how Zuma feels, how our AI interacts with users, how insights are surfaced, how tasks are completed across channels, and how trust is built between human and machine.
Your work will directly shape not only the interfaces users see but also the mental models they build, the workflows they adopt, and the outcomes they achieve.
This is a dream role for someone who wants to build from first principles, challenge conventions, and lead design at a company where your craft and strategic thinking will shape how an entire industry evolves.

This listing is sourced directly from Zuma's careers page and normalized into a canonical job model.