Newperkinelmer

Field Service Engineer (FIELD REMOTE- Chicago, IL)

US Remote - IL · Full-time

Sponsorship not specified$59k-$79kDetected 1 day ago

Customer SupportCommunicationProblem SolvingMicrosoft Office

About the role

The final base pay offered to the successful candidate will be determined by factors including internal equity, work location, as well as individual qualifications, such as job-related skills, experience, and relevant education or training.
PerkinElmer is committed to creating a diverse environment and is proud to be an equal opportunity employer.
PerkinElmer is committed to a culturally diverse workforce.

Install, maintain, validate and repair PerkinElmer and/or multivendor instrumentation at customer site with best-in-class service
Communicate service offerings including training, support, software, laboratory services products and field upgrades
Maintain assigned assets including tools, test equipment (MTE), telecommunication equipment, assigned service parts inventory, etc.
Proactively develop technical and soft skills to maintain and enhance PerkinElmer's value proposition to the customer
When joining PerkinElmer, you select an experienced and trusted leader in scientific solutions, with the support of a global service network and distribution centers, providing the right solution, at the right time, to meet critical customer needs.
This role may include any aspect of field support, and is not limited to system hardware and software, PCs, and networking/wireless networking.

Perform timely uploads and downloads of required service data to ensure the integrity of service system(s)
Employee may be required to handle hazardous waste according to local, state, and federal regulations.

Experience using Microsoft 365
Detailed knowledge of analytical equipment, laboratory environment, and/or instrument control software
Must have a valid driver's license.
Vendor issued certification on relevant laboratory equipment
Knowledge of laboratory safety practices as defined by the Company and/or the customer's site safety code
Ability to travel by air, vehicle and/or other means of transportation as business requires.
Travel will vary depending on territory requirements and/or customer base.
Working Environment:

Outstanding interpersonal, written, and verbal communication skills
Technical problem-solving skills and attention to detail
Outstanding customer service skills complemented by an ability to listen to and interpret client requests.
Aptitude for technical and practical matters.
Excellent interpersonal skills; excellent team player with customer satisfaction focus
MS Office
Outlook, PowerPoint, Word.
Basic Qualification:
High School Diploma plus 10 years direct experience with repair of laboratory equipment

The annual compensation range for this full-time position is $58,760.00 to $79,000.00.

May be required to complete Medical Clearance, Respiratory Protection Training, and Fit Testing to wear a respirator as protection against hazards present in the laboratory environment.
Maintain training and compliance in areas of health and safety, security, environmental and operational aspects of daily activities in the working environment

Remote field work servicing customers in the Chicago, IL area.
Provide troubleshooting, repair, and qualification services for customers including warranty services within a prescribed time frame and established maintenance protocols.
Partner with our customers to understand their analytical workflow and applications
The engineer will instruct customers in the operation and maintenance of the system and serve as company liaison with customer on administrative and technical matters for assigned projects.

This listing is sourced directly from Newperkinelmer's careers page and normalized into a canonical job model.