Trace3

Trace3

Data Center Engineer (On-site)

Phoenix, AZ · Mid

Sponsorship not specified$74k-$85kDetected 3 days ago
LinuxCustomer SupportLeadershipCommunicationCollaborationMentoringCompTIA

Stay score

odds of building a lasting career here

37Risky
Cap-exempt (no lottery)0
Sponsors this role80
Entry-level history0
PERM / green-card track0
Lottery odds (Level I)39
Fits your clock70

Thin sponsorship signal and lottery-bound (~15% per draw). A low-probability bet with your clock running. Prioritize cap-exempt roles and proven entry-level sponsors first.

Lottery odds assume a STEM candidate.

Personalize to your clock →

Employer immigration record

from this employer's Department of Labor filings

Files H-1B transfers

1 transfer filing in the last year, covering 1 worker. Median labor-condition decision: 914 days. An employer that already files transfers is one that can take over an existing H-1B.

Sourced from Department of Labor LCA, PERM and prevailing-wage disclosure data. Employer matching is by name, so figures may be split across an employer's legal entities. Absence of a filing means none appears in our copy of the data, not that none exists.

Community outcomes

No reports yet — be the first to help the next applicant.

About the role

  • This is a position with a 100% Onsite requirement***
  • Plan and execute hardware maintenance and component replacements, including pre-change checks, fault isolation, stakeholder coordination, and post-repair validation.
  • This includes monitoring the warehouse for spares and adding them to the stock.

Responsibilities

  • Analyze complex tier-two service requests for HP, Dell, Lenovo, and Supermicro servers, and extend support to storage and networking devices.
  • Troubleshoot, replace, and validate server hardware components, including batteries, chassis backplanes, disks, fans, memory, processors, network cards, power supplies, RAID controllers, riser cards, and system boards.
  • Configure platform-level management functions, including out-of-band management controllers such as iLO, iDRAC, XCC, and BMC; set up credentials; apply firmware and basic hardware configuration settings; and create bootable media for various utilities and tools.
  • Manage customer support requests and escalations in accordance with contractual service-level agreements and agreed-upon technical standards, while documenting diagnostic findings, corrective actions, validation evidence, and as-built configurations in the applicable service record or ticket.
  • Develop and maintain technical knowledge articles covering supported products, current support policies, best practices, service delivery methods, and lessons learned from complex remediation work.
  • Support special projects as needed, including new device installations, equipment decommissions, and related data center activities.
  • Consult with clients to assess business requirements, use approved management tools to diagnose failures, and develop tailored remediation plans, deliverables, and next steps.
  • We recognize that embracing diversity drives innovation, improves outcomes, fosters collaboration, boosts teammate satisfaction, and builds a more inclusive culture.

Requirements

  • While performing the duties of this position, the employee is frequently required to sit, stand, talk, and hear.
  • Must have the ability to walk for up to 5 miles while performing work duties.
  • Must be able to work weekends and after hours.
  • Bachelor's Degree in Engineering, Information Technology/Systems, Computer Science, or equivalent level of work experience.
  • Experience with online productivity tools (i.e., ConnectWise Manage, WebEx, ServiceNow).
  • Must be customer-centric and can work under aggressive timelines.
  • Ability to operate independently and make significant decisions for unique client environments with minimal to no supervision.
  • Ability to multi-task while adhering to Company and customer standards.
  • Ability to travel domestically up to 20% of the time.
  • A minimum of 4 years' experience leading technical root cause analysis, developing and executing unique and individualized resolution plans on server, storage, or networking hardware.
  • CompTIA and Linux Certifications or equivalent.
  • Proficient in service and repair of all systems (current, new, and updates)
  • Comprehensive medical, dental and vision plans for you and your dependents
  • 401(k) Retirement Plan with Employer Match, 529 College Savings Plan, Health Savings Account, Life Insurance, and Long-Term Disability
  • Competitive Compensation
  • Training and development programs
  • Major offices stocked with snacks and beverages

Skills

  • Exceptional attention to detail, strong organizational and troubleshooting skills.

Compensation

  • Certain positions may also be eligible for variable incentive compensation, such as bonuses or commissions, that is not included in the base salary.

Benefits

  • Work-life balance and generous paid time off

Company info

  • Our culture at Trace3 embodies the spirit of a startup with the advantage of a scalable business.
  • Street-Smart - Thriving in Dynamic Times We are flexible and resilient in a fast-changing environment.
  • We are highly creative and can dig deep within ourselves to find positive solutions to different problems.
  • We are a diverse group of talented individuals who understand the importance of teamwork and demonstrating leadership, character, and passion in all that we do.

Equal opportunity

  • As an equal opportunity employer, Trace3 bases all employment decisions based on individual qualifications, merit, and business requirements.
Apply directly at Trace3 →Create a free account for alerts like thisView Trace3 immigration profile

This listing is sourced directly from Trace3's careers page and normalized into a canonical job model.