Parentsquare

Manager, IM

Remote (United States)

Sponsorship not specified$85k-$120kDetected 14 days ago

AccessibilityJiraHubSpotOnboardingCustomer SupportZendeskVoIPLeadershipCommunicationCollaborationTime ManagementMentoring

About the role

And our latest innovation, SmartSites, offers state-of-the-art websites for school districts, enhancing their online presence and accessibility.
These Implementation Managers will work to ensure each customer has a successful onboarding journey.

Ensure the successful implementation of multiple client accounts, overseeing site builds, configuration, and initial training.
Maintain exceptional customer satisfaction ratings by delivering projects accurately, on time, and aligned with client needs.
Oversee the transition of clients to the Customer Support team post-implementation, ensuring readiness and satisfaction.
Support the team in resolving escalated implementation issues, ensuring timely and effective solutions.
Maintain and update internal resources for the Implementation team to ensure accessibility and accuracy.

Our ideal candidate will have the following:
2+ years of experience managing or leading a team of 5 or more.
Excellent communication skills (written, verbal, presentation and interpersonal) Strong work ethic and ability to work effectively both independently and in a collaborative team environment.
You'll get your foot in the door as our company continues to grow.

ParentSquare is a rapidly growing Santa Barbara-based company that's changing the way schools and parents communicate every day.
Sound simple?

All applicants will be considered for employment without attention to age, race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.
As a fully remote team, we'll make sure you have all the tools and equipment you need to make your home office a place where you can thrive.

As the first point of contact, post-sale, our Implementation team sets the tone for our customer experience.
We are searching for a dynamic Manager, Implementation to lead a team focused on providing our newest Smart Sites customers a delightful and seamless implementation process.
You'll provide guidance, oversight and training to help us scale our Implementation process as well as achieve our Implementation KPI's.
Most importantly, you're someone who shares in our passion for improving the lives of students through communication.
This role will include:
Ensure a smooth onboarding experience, setting customers up for long-term success.
We are committed to maintaining a drug-free workplace in compliance with applicable state laws.

This listing is sourced directly from Parentsquare's careers page and normalized into a canonical job model.