Ethos
Operations Account Manager
Remote US · Full-time
Sponsorship not specified$70k-$123kDetected 27 days ago
Account ManagementCustomer SuccessCommunicationMicrosoft Office
About the role
- This is a great role for someone who is passionate about blending operational expertise with B2B customer facing account management.
- We are looking for someone who is driven, communicative, detail and process-oriented, and always willing to go the extra mile to ensure our customers find success with Ethos' technology.
- Together you will be the face of Ethos and ensure customer success and growth on Ethos.
Responsibilities
- Lead operational onboarding with partner's operational teams. Clearly communicate, train and support partners through the account creation stage consisting of back-office details from payment terms to licensing to bulk account creation.
- Partner with our strategic account managers to grow the business of each partner.
- They will own the relationship with partner sales teams while you will own the relationship with partner operations teams.
- Translate the unique operational challenges of each new partner into a strategy for customer success.
- Be the voice of these partner's operational needs internally, working with product and technology teams to help scope and prioritize new solutions.
- Own full lifecycle account management for SMB through enterprise B2B partners. Sit between our internal operations teams and the external operations teams of partners we work with to translate requirements and ensure success.
- You will be the operational face of Ethos to our external distribution partners working closely with our sales, product, marketing and operations teams to own the end to end customer success and drive the business forward.
- Process oriented with strong attention to detail. Experience building back-end processes, tracking, systems to support account management at scale.
- At Ethos we are dedicated to building a diverse, inclusive and authentic workplace.
Requirements
- Self-starter attitude with a bias for impact and ability to thrive in a fast-paced, autonomous team environment.
- You will work extremely closely with this team and must be able to clearly explain their processes, SLAs, exception routing to external partners to avoid confusion and resolve outlier cases.
Nice to have
- Experience in external facing enterprise account management / onboarding / customer success roles.
- Preferred experience from either insurance or tech industries, but not necessary.
Skills
- Excellent internal and external communication skills. Able to translate messy internal process into clear external expectations.
- Ability to work through ambiguity and in a hyper-growth sales environment.
- Consistent track record of meeting and exceeding goals.
- Impatient driver - loves to move things forward and get the job done.
- Prior experience in life insurance is a plus, but not required.
- Tech stacks: Slack, Google Sheets/Docs/Slides, Microsoft Office, etc.
- #LI-Remote #LI-AG1
- The US national base salary range for this full-time position is $70,000 -$123,000.
Compensation
- The US national base salary range for this full-time position is $70,000 -$123,000.
Benefits
- Ethos is a leading life insurance technology company on a mission to protect families by democratizing access to life insurance and empowering agents at scale.
- With its robust three-sided technology platform, Ethos is transforming the life insurance experience for consumers, agents, and carriers alike.
- Ethos is redefining how life insurance is bought, sold, and underwritten.
- Please note that the compensation details listed in US role postings reflect the base salary only and do not include applicable bonus, equity, or benefits.
- You can find further details of our US benefits at https://www.ethoslife.com/careers/
- We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
- Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training.
Company info
- Desire to please customers and do whatever-it-takes approach to ensuring success. No job is too big or too small.
- We're looking for an Operations Account Manager to engage and help manage backoffice operations for our strategic distribution partners.
Equal opportunity
- We are an equal opportunity employer.
This listing is sourced directly from Ethos's careers page and normalized into a canonical job model.