Sun Home Saunas
Seasonal Customer Experience Advisor, Tier I (physical product, non-IT)
US · Full-time
Sponsorship not specifiedDetected 8 days ago
Project ManagementCRMCustomer SupportShopifyCommunicationProblem SolvingMicrosoft Office
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Lottery odds40
Fits your clock70
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About the role
- We are seeking Seasonal Customer Experience Advisors that will serve as subject matter experts for pre-purchase inquiries and post-purchase order management for all Sun Home products, including saunas and cold plunge systems.
- In this role, you will handle escalated customer issues, troubleshoot complex logistical issues, and bring all issues to timely and satisfactory resolution.
- Operating days are Monday-Friday and Tuesday-Saturday.
Responsibilities
- Handle direct customer inquiries and/or escalated support tickets from Customer Service within one business day via Phone, Email, Chat, and SMS channels
- Maintain clear case documentation in customer ticketing system, product logs, and project management tools
- Collaborate with Product, Operations, and Sales teams on recurring issues
- You'll collaborate closely with Technical Support, Product, Operations, and Sales, helping to ensure all customers receive fast, knowledgeable, and empathetic support - true to our brand standards.
Skills
- 1-2 years in customer service, hardware or wellness products strongly preferred
- Excellent problem-solving and communication skills
- Ability to explain technical issues in brand-aligned language with customer experience top of mind
- Strong written and verbal communication in English
- Experience with CRM, helpdesk, website and work management tools (Gorgias, Shopify, and Clickup preferred)
- Proficient in collaborative and organizational tools, such as Slack, Microsoft Office Suite, and Google Suite
- Leads all actions with a customer-first, resolution mindset
- Seasonal Duration & Ramp Period
- Seasonal role spans August 2026 - January 2027 with the potential to extend based on business needs
- Ramp up schedule:
- August-October: intensive training with some execution
- Sep 28th - Oct 2nd: autonomous execution as coverage for team offsite
Company info
- Sun Home's mission is to help people feel better, look better, and live longer.
- We are a fast-growing company focused on delivering premium wellness products directly to consumers across the U.S. With a customer-first philosophy and a high-growth roadmap, we are building a brand rooted in quality, transparency, and innovation.
- As we scale, operations excellence and customer experience remain central to our success. "Customer First, Always" is one of our core values, which is a central mantra for the Customer Experience Team.
- About Us Sun Home's mission is to help people feel better, look better, and live longer.
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This listing is sourced directly from Sun Home Saunas's careers page and normalized into a canonical job model.