Klue

Klue

Customer Success Manager

Vancouver, British Columbia · Full-time

Sponsorship not specifiedDetected 21 days ago
Agentic AICRMSalesCustomer SuccessSensorsResearchLeadershipMentoring

About the role

  • You earn trust fast, ask the right questions, and turn a customer's goals into a plan that actually sticks.
  • You're the connective tissue: keeping every account team aligned, every customer growing, and every risk on the radar before it becomes a problem.
  • New AI agents, integrations, and capabilities ship continuously.

Responsibilities

  • Own Renewals and Expansions.
  • You forecast it, manage it, and hit it.
  • That means spotting churn signals before anyone else names them, building the business case for expansion, and running cross-sell motions with Sales, including Klue's win-loss interview program.
  • Drive Adoption and Platform Completeness.
  • You quantify it, document it, and make it impossible to argue with at renewal time.
  • ROI isn't a slide you build at the end, it's a story you're telling all year.
  • Multi-Thread and Lead Change.
  • You build across levels by default: economic buyers, Champions, Consumers, exec sponsors.
  • Lead the Account Team. You own the account, which means owning the strategy and everyone working inside it. Win-Loss Researchers, PMAs, Sales, AI Solutions. You set the direction. They execute alongside you.
  • We ensure it's trustworthy, automated, and activated across every department, so they have the answers they need to own their market.

Requirements

  • The experience. track record in a CSM or commercial role with direct revenue accountability.
  • Experience in competitive intelligence, product marketing, sales enablement, or B2B SaaS.
  • Knowledge of competitive enablement best practices and how revenue teams operationalize competitive programs.
  • Hands-on experience with AI tools beyond basic usage: prompt design, workflow automation, or AI-assisted customer work.
  • If you know you have what it takes, even if that's different from what we've described, be sure to explain why in your application.
  • The experience. track record in a CSM or commercial role with direct revenue accountability. You've owned renewals and expansion targets and hit them.
  • Ownership. ability to lead and coordinate a cross-functional account team without direct authority.
  • Customer facing. Proven success building trust and credibility across a customer organization, from day-to-day champions to executive buyers.
  • Commercial fluency. comfortable with upsell conversations, business-case development, and navigating contract dynamics with confidence.
  • Strong discovery skills. can diagnose a customer's business goals, connect them to Klue's platform outcomes, and make the link explicit and repeatable.
  • Change management instinct. knows how to build internal Champions, navigate complex stakeholder dynamics, and drive adoption against organizational friction.
  • Multi-threading instinct. you build relationships across levels by default, not as a recovery strategy.
  • Signal awareness and speed. proactively identifies risk and opportunity in customer behavior, usage data, and relationship health, and acts fast.
  • Technical curiosity. comfortable learning integrations and AI capabilities, and explaining them clearly to non-technical audiences.
  • AI-fluency. actively uses AI tools in day-to-day work and can model that behavior with customers.

Skills

  • prompt design, workflow automation, or AI-assisted customer work.
  • An equivalent combination of education and experience may be accepted in lieu of the specifics listed above.
  • The environment here feels more startup than corporate.
  • Not ticking every box?
  • That's okay.
  • Unlock Your Potential.
  • Take Action.
  • Top-tier tools. All employees will receive a Mac (or PC, if that's your jam) and access to A+ tooling.
  • Dog-friendly spaces. Bring your four-legged friend along in Vancouver or Toronto, as our offices are pup-approved.
  • Klue Blog https://klue.com/blog/why-sales-needs-more-women
  • Ignition Acquisition https://klue.com/blog/klue-acquires-ignition (2025)

Compensation

  • We reward high performance and growth through career development, coaching, and annual performance reviews.

Benefits

  • Extended health & dental coverage that starts on Day 1.
  • Fun perks like discounts at Goodlife and Perkopolis are gravy.
  • Ownership: All full-time employees have the opportunity to participate in our Employee Stock Option Plan.
  • Our Vacation Policy is Take The Time You Need.
  • We just ask that you give notice and don't leave your team hanging.
  • We're a fast-growing, globally-distributed team based in Vancouver (with hubs like Toronto), scaling quicker than ever.

Company info

  • Map Outcomes and Demonstrate ROI.
  • Your job is to make sure every customer keeps up: AI agents running, integrations live, Curators and Consumers actually using the platform.
  • You stay current on what's new and make it land, translating product velocity into conversations your customers care about.
  • You connect Klue to what your customers actually care about: win rate, rep confidence, PMM efficiency.
  • You help customers navigate their own organizations and drive adoption through real friction, not around it.
  • All eligible customers have their AI agents running: right competitors tracked, right integrations live, platform usage above benchmarks.
  • Customers are activated on new product capabilities within one quarter of release.
  • Customer Stories https://klue.com/customers?utm_source=chatgpt.com
  • About Us https://klue.com/blog
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This listing is sourced directly from Klue's careers page and normalized into a canonical job model.