Playground Global

ENT Account Manager

New York City · Mid

Sponsorship not specified$150k-$170kDetected 180 days ago

CRMAccount ManagementCustomer SuccessCommunicationProblem SolvingAdaptability

About the role

Join Playground's rapidly growing Customer Experience team and make a significant impact as an ENT Account Manager.
In this strategic role, you'll be part of the Account Management team and serve as the primary contact for our largest and most influential customers-leaders in the childcare industry.
This role requires exceptional problem-solving skills to balance customer wants and needs with the broader goals of the business, keeping stakeholders informed about product updates while driving product expansion across these new features.

Build Strong Relationships: Develop deep, multi-threaded connections with enterprise clients to fully understand their needs, challenges, and goals.
Reduce Churn & Boost Activation: Proactively implement strategies to minimize churn while driving increased activation and engagement across customer accounts.
Collaborate Cross-Functionally: Partner with the Product team to provide customer feedback and champion innovative enhancements that deliver exceptional client value.
Stay Organized: Keep detailed records of client interactions, support requests, and upsell opportunities using our CRM system.

Minimum 2+ years of experience in a customer success, account management, or related role within a SaaS company, specifically serving Mid-Market o clients.
Proven track record of managing book of business
Must have carried a quota
Experience in contract renewals
Proficiency with CRM software and customer success tools.
Experience at a high-growth startup
Experience with childcare management software
Experience in early childcare

Competitive salary + equity
Salary for this position is $150,000 - 170,000 OTE subject to standard withholding and applicable taxes.
Job level and actual compensation will be decided on factors including, but not limited to, individual qualifications objectively assessed during the interview process (including skills and prior relevant experience, potential impact, and scope of role), market demands, and specific work location.

Track customer health metrics, proactively address risks, and implement strategies to boost satisfaction and retention across your portfolio.
3 weeks of PTO
Health, vision, and dental benefits
$1200/year education stipend

Identify opportunities to expand platform usage through upselling and cross-selling, maximizing value for customers and driving revenue growth.
As a key contributor to a core part of Playground's business, you'll have the opportunity to shape long-term success and create meaningful value for both our customers and the company.
Upsell & Cross-Sell: Identify opportunities to expand platform usage through upselling and cross-selling, maximizing value for customers and driving revenue growth.
Educate Clients: Deliver training sessions, webinars, and tailored resources to help customers make the most of Playground's features.
Strong upsell abilities, to identify and execute growth and expansion strategies with current customers
If you're a hustler who's excited to join a mission-driven, early-stage company with ownership, craftsmanship, and empathy at the center of what we do, apply now.

This listing is sourced directly from Playground Global's careers page and normalized into a canonical job model.