Holland Knight
IT Support Specialist
Atlanta
Sponsorship not specifiedDetected 31 days ago
AndroidCustomer SupportCiscoVoIPCommunicationProblem SolvingMicrosoft OfficeMicrosoft Teams
About the role
- This position is based in our Atlanta office.
- Applicants who are interested in applying for a position and require an accommodation during the process should contact ApplicantAccommodations@hklaw.com.
- Personal Information collected from applicants will be used for the purpose of processing the application throughout any recruitment or employment process, as well as inclusion in a personnel file.
Responsibilities
- Support all PCs, phones, IT peripherals and IT infrastructure in the office
- Document work in IT incident ticketing system thoroughly
- Provide support to incidents that are escalated from IT Technicians or the Service Desk
- Provide technical support during events, conferences and meetings, on site and off site as needed
- Support office administration activities, projects and priorities as assigned
Requirements
- 3+ years Corporate Environment
- Experience using and supporting Microsoft Windows 10, Microsoft Office Suite, especially Outlook and Word
- Experience supporting and troubleshooting Cisco VoIP phone and voicemail system
- Experience supporting and troubleshooting web conferencing - especially Zoom and Microsoft Teams
- Experience using and supporting Apple and Android mobile devices and OSes
- Experience configuring and supporting printers and multifunction devices
- Experience using ServiceNow to log IT Incidents
- General experience with server/network rooms (patching network equipment, racking servers, evaluating power and cooling issues.)
- Experience supporting and troubleshooting audio-visual equipment
- Ability to effectively contribute to project documentation
- 3+ years Technical Support Experience
- Network troubleshooting knowledge
- Strong customer service orientation, with a can-do attitude and follow-through skills
- Possess analytical and problem solving skills
- Work well with others in a team environment requiring minimal supervision
Company info
- We are a Firm where people truly believe in what they do and strive to achieve the highest standards of performance and success.
Apply directly at Holland Knight →Create a free account for alerts like thisView Holland Knight immigration profile
This listing is sourced directly from Holland Knight's careers page and normalized into a canonical job model.