ClarityPay
Product Operations Manager
New York City · Exec
Sponsorship not specified$100k-$140kDetected 132 days ago
PythonSQLDatabricksData VisualizationIncident ResponseSalesforceCustomer SupportZendeskIntercomLeadershipCommunicationUnderwriting
About the role
- As ClarityPay's Product, Platform Monitoring &
- You are both the company's early-warning system and its first line of defense when something goes wrong.
- Daily tracking of loan lifecycle KPIs: application volume, approval rates, funding rates, repayment success, delinquency, and collection outcomes
Responsibilities
- Build and maintain the daily/weekly reporting rhythm for the CEO and senior leadership, with clear signal-to-noise discipline and actionable summaries
- Own our monitoring dashboards (Databricks, QuickSuite, or equivalent) - ensuring they are accurate, trusted, and actually used
- Maintain a structured log of platform events, anomalies, and resolutions to support compliance, institutional knowledge, and post-mortems
- Serve as the escalation point for complex or high-impact product issues raised by borrowers, merchant partners, or internal teams
- Comfort operating in ambiguity at a startup - you build the playbook as you go
- This is not a passive reporting role and it is not a traditional support role.
- Own the support triage process: categorize, prioritize, and route issues to the right owner - Engineering, Operations, Credit Risk, or Compliance
- Build and maintain internal support playbooks, FAQs, and escalation runbooks so the team can resolve issues consistently without reinventing the wheel each time
- Identify recurring support themes and translate them into product improvement opportunities - closing the loop between support signal and product action
- Partner with Operations and Customer Experience on support tooling, workflows, and quality standards, ensuring a consistent and high-quality experience for borrowers and merchant partners
Requirements
- Experience with BI or monitoring tools (Databricks, QuickSuite, Looker, Tableau, or similar) - you can build and maintain dashboards, not just read them
- Analytical rigor paired with communication clarity - you can distill complex platform data into a clear story for executive audiences
- Working knowledge of the lending lifecycle: origination, underwriting, funding, servicing, and collections
Nice to have
- Experience at a BNPL, installment lending, or POS financing company
- Familiarity with loan origination systems (LOS), servicing platforms, or credit decisioning engines
- Exposure to compliance-adjacent monitoring (TILA, Fair Lending, Reg Z implications of product changes)
- Experience with support tooling (Zendesk, Intercom, Salesforce Service Cloud, or similar)
- Python or scripting experience for monitoring automation
- Direct visibility to the CEO and leadership team from day one
Compensation
- Hybrid work environment based in NYC
- A mission-driven culture that moves fast, values data, and wins together
- $100,000 - $140,000 based on experience
- We celebrate diversity and are committed to creating an inclusive environment for all employees.
Benefits
- Equity participation
- Health benefits, 401(k), and flexible PTO
- monitoring the health of our lending platform daily, triaging and resolving escalated product support issues, and building the operational infrastructure that keeps both running smoothly as we scale.
Company info
- we put merchants first, stay data-driven, always know the why, learn relentlessly, and win together as a team.
- This clarity of purpose fuels our commitment to delivering exceptional customer experiences at speed and scale.
Equal opportunity
- ClarityPay is an equal opportunity employer.
- equal opportunity employer.
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This listing is sourced directly from ClarityPay's careers page and normalized into a canonical job model.