Seven AI

Customer Engagement Manager (AI outcomes)

Boston, MA

Sponsorship not specifiedDetected 47 days ago

CybersecuritySOC OperationsProject ManagementAccount ManagementCustomer SuccessCommunicationProblem Solving

About the role

As one of the early members of our CX organization, you'll play a key role in defining what exceptional customer success looks like at 7AI.

Develop and execute success plans that align the 7AI platform with each customer's business goals, security objectives, and desired outcomes while driving adoption and long-term value realization.
Build and maintain trusted relationships across the customer organization, including executive sponsors, technical champions, key stakeholders, and influencers.
Lead strategic customer engagements, including success reviews, Executive Business Reviews (QBRs), roadmap discussions, and long-term planning sessions.
Partner closely with AI Security Engineers to coordinate technical onboarding, implementation activities, and ongoing customer engagements.
Partner with Account Executives to identify expansion opportunities, support renewal planning, and ensure seamless commercial handoffs.

Experience managing enterprise or strategic customer relationships within cybersecurity, AI, SaaS, or other complex technology environments.
Ability to understand technical concepts and translate them into clear business value for both technical and executive audiences.
Proven track record of driving customer adoption, retention, satisfaction, and expansion.

Experience in startup or high-growth environments preferred.
Familiarity with AI, cybersecurity, or security operations is preferred but not required.

Monitor customer health, identify risks early, coordinate cross-functional action plans, and support renewal readiness to ensure long-term customer success.

Own the post-sale customer engagement program, serving as the strategic leader responsible for customer relationships, executive alignment, program execution, and business outcomes for a portfolio of enterprise customers.
7AI is seeking a Customer Engagement Manager (AI Outcomes) to join our growing Customer Experience team as the primary strategic partner for our customers.
In this role, you'll help customers realize measurable business value from the 7AI platform by driving adoption, executive alignment, long-term success planning, and expansion opportunities.
You'll help shape how we deliver a three-star Michelin customer experience at scale, advocate for our customers internally, and influence the evolution of our product through meaningful customer feedback.
Working closely with Product, Engineering, Sales, and our AI Security Engineers, you'll guide customers throughout their post-sale journey-ensuring they achieve their desired business outcomes while building trusted, long-term partnerships.

This listing is sourced directly from Seven AI's careers page and normalized into a canonical job model.