Simons Foundation
Manager, IT Support
160 Fifth Avenue, New York, NY · Full-time
Sponsorship not specified$99k-$125kDetected 13 days ago
Process ImprovementCustomer SupportSystems EngineeringLeadershipCommunicationPublic SpeakingOrganizational Skills
About the role
- Success requires exceptional communication and customer service skills, strong organizational and leadership abilities, and a broad understanding of Apple IT within a dynamic, evolving environment.
- This position reports to the Senior Manager, IT Operations.
- This full-time position is based on-site in the Simons Foundation offices in New York City.
Responsibilities
- Respond to help desk tickets and fulfill technology support requests from foundation staff
- Manage IT support staff; hire, train and mentor team members
- Allocate incoming support tickets to team members based on workload and expertise
- Ensure equitable distribution to maintain team efficiency and productivity
- Implement strategies to meet or exceed performance targets and service level agreements (SLAs)
- Administer help desk and oversee IT support operations and device repair operations
- Maintain documentation across various outlets for IT support and end users
Requirements
- Bachelor's degree in Information Technology, Computer Science, or related field, or equivalent experience.
- 4+ years of experience with Mac troubleshooting and IT support
- Experience with macOS Mobile Device Management (MDM) solutions such as Jamf
- Strong proficiency in administering and supporting SaaS applications such as Google Workspace, Dropbox and Slack
- Strong proficiency with Microsoft Entra or other identity management/Single Sign-On (SSO) platforms
- Experience managing team members and delegating daily team workload
- Ability to communicate clearly and transparently
Skills
- Administer cloud services and software licenses
Compensation
- The full-time annual compensation range for this position is $99,000 to $125,000, depending on experience.
Benefits
- In addition to competitive salaries, the Simons Foundation provides employees with an outstanding benefits package.
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This listing is sourced directly from Simons Foundation's careers page and normalized into a canonical job model.