Ardent Global Logistics

Care Advisor I

Roseburg & Grants Pass, Oregon, United States · Full-time

Sponsorship not specifiedDetected 37 days ago

SalesforceCRMProcess ImprovementZendeskLeadershipCommunicationProblem SolvingMentoring

About the role

As a Care Advisor I, you will serve as the operational backbone of the patient journey.
You will be the human voice and heart of our service, supporting patients and healthcare advocates via phone, email, and chat.
Your goal is to handle escalated patient inquiries that require thoughtful problem-solving and relationship management.

Omnichannel Support: Resolve inquiries to complete satisfaction via phone, email, and chat, acting as the primary point of contact for members throughout their journey.
Relationship Management: Build strong, empathetic bonds with clients and advocates, navigating tough conversations with grace and a solution-oriented mindset.
Process Improvement: Identify bottlenecks or "friction points" in the customer journey and collaborate with leadership to implement automation or workflow optimizations.
Data & Feedback: Meticulously document all interactions in the CRM and track feedback to help our partners build a world-class experience.

Ability to work full-time including evenings and weekends
Must have a high-speed, stable internet connection with a router capable of a wired (plug-in) connection and speeds of 100 Mbps download and 20 Mbps upload.
Must be based in Douglas (Roseburg), Josephine (Grants Pass), or Jackson (Medford) Counties in Oregon.
Internet: Must have a high-speed, stable internet connection with a router capable of a wired (plug-in) connection and speeds of 100 Mbps download and 20 Mbps upload.
Technical Fluency: You are a quick learner with computers, CRM systems (like Salesforce or Zendesk), and digital communication tools.

We partner with mission-driven healthcare organizations to bridge the health literacy gap in the U.S. healthcare system.
Our mission is to cut through the red tape of healthcare by pairing patients with expert advocates, ensuring they have the tools to make better decisions and achieve better outcomes.
Comprehensive Medical, Dental, and Vision insurance plans.
Paid Time Off (PTO) and paid holidays.
Operational Execution: Manage the backend tasks required to move members through healthcare processes, including appointment confirmations, medical information retrieval, and troubleshooting.

At Ardent, we believe that the "product" in the BPO industry is our people and their time.
We are a high-growth, intense, and heart-led team.

A robust onboarding experience to set you up for success with our systems and platforms.
Up for the challenge?
We're looking for someone with heart, grit, and a "get it done" mentality.
If you're ready to do the best work of your life, we look forward to meeting you.

This listing is sourced directly from Ardent Global Logistics's careers page and normalized into a canonical job model.