California Academy of Sciences

California Academy of Sciences

Sr. Manager Membership

California Academy of Sciences · Senior · Full-time

Sponsorship not specified$80k-$100kDetected 22 days ago
Project ManagementCRMFinancial AnalysisOperations ManagementPerformance ManagementResearchCommunicationCollaborationMentoringFinancial Reporting

About the role

  • About the California Academy of Sciences The California Academy of Sciences is a globally renowned scientific and cultural institution located in the heart of San Francisco's Golden Gate Park.
  • Our extensive collections span plants, animals, fossils, and cultural artifacts from across the globe and throughout history.
  • Whether you're working behind the scenes in research or engaging the public on the museum floor, your work will help connect people to the natural world and empower them to protect it.

Responsibilities

  • Work with Marketing to develop and execute membership marketing strategies, including multi-channel campaigns for new member acquisitions, renewals, and lapsed memberships
  • Develop new and engaging content for membership events and campaigns
  • Manage the Membership staff, including hiring, training, and performance management, to ensure a high level of membership engagement and retention
  • Design and implement multi-channel campaigns for both new member acquisition and member renewals
  • Develop a membership pricing strategy for new and existing membership levels
  • Research and develop new membership partnerships and sales channels
  • Develop compelling and consistent member communications
  • Develop member events, including exclusive content, in collaboration with marketing, communications, exhibits, research, and other Academy departments.
  • Develop and manage the membership operating budget, optimizing expenses while maximizing program impact and revenue.
  • Work closely with the Advancement team to create a pathway from membership to becoming a donor

Requirements

  • Experience/Qualifications
  • Minimum of 5 years of experience managing a membership or loyalty program
  • Proven track record of increasing membership revenue and retention rates
  • Experience managing and mentoring a small team
  • Ability to work evenings and weekends
  • To perform this job successfully, an individual must be able to perform each essential job duty satisfactorily.
  • A successful candidate will have the following:

Skills

  • Strong proficiency with CRM software and membership database systems
  • Excellent written and verbal communication skills, with an ability to tailor messages to diverse audiences
  • Strong analytical skills with an ability to interpret data and make data-driven decisions
  • High level of organizational and project management skills
  • Physical Environment:
  • Compensation and
  • Oversee the daily administration of the membership database, processing of new memberships and renewals, and managing benefits delivery
  • Work with the Applications team to ensure accurate data management

Compensation

  • Develop and execute comprehensive annual and long-term membership strategies and revenue plans to meet revenue and growth goals
  • Develop an annual membership revenue budget using detailed reports and market trends
  • The salary range for this position is $80,000.00- $100,000.00.

Benefits

  • Actual compensation will be commensurate with the final candidate's qualifications and experience, including skills, knowledge, relevant education, certifications and aligned with the internal peer group.
  • The Academy offers a total compensation package that emphasizes both base salary and comprehensive benefits based on the hours per week worked.
  • Home to a world-class planetarium, aquarium, research center, and natural history museum-all under one living roof-our mission is to regenerate the natural world through science, learning, and collaboration.
  • Join a team dedicated to the Academy's mission, vision and values!
  • Further details regarding compensation and benefits will be discussed during the interview process.

Company info

  • We are a diverse team of leading biodiversity scientists, educators, storytellers, designers, and communicators who work collaboratively to advance knowledge and inspire action through science and storytelling.
  • When you join the California Academy of Sciences, you become part of a mission-driven community that values curiosity, collaboration, and innovation.
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This listing is sourced directly from California Academy of Sciences's careers page and normalized into a canonical job model.