Rho
Account Manager
San Francisco · Senior
Sponsorship not specified$125k-$145kDetected 84 days ago
SalesAccount ManagementAccountingCustomer SuccessCustomer SupportCommunication
About the role
- In this role, you will work highly collaboratively with your teammates on the Success team and cross-functionally with the Product and Customer Service teams.
Responsibilities
- Manage, retain, and expand existing client relationships in our middle-market, VC-backed start ups, and commercial segments.
- Strategically collaborate with the Account Executive Team (Sales) to efficiently and effectively hand off and onboard new clients.
- Build and nurture relationships with key accounts to understand and address their business needs, priorities, goals, and challenges to maximize client adoption of Rho's entire product suite and services.
- Guide senior customer stakeholders through the changes needed to unlock Rho's full value, providing guidance to help them design the optimal enablement and adoption strategy to maximize their business value.
- Identify upsell opportunities and deliver consultative value.
Requirements
- 2+ years of professional experience in a client-facing Customer Success role
- A track record of managing a large portfolio of clients efficiently and at scale
- BA degree or higher
- A high degree of comfort with drawing insights from analytics reports.
- Has experience managing large-scale implementations with 50+ users
- Strong written and verbal communication skills
- Prior experience working in B2B SaaS, high-growth preferable
- Our people are our most valuable asset. This role is based out of our San Francisco or NYC office, with an $125,000 to $145,000. Base salary may vary depending on relevant experience, skills, geographic location, and business needs. In addition to base pay, Rho offers equity, healthcare benefits and paid time off.
- Diversity is a core value at Rho. We're passionate about building and sustaining an inclusive and equitable environment for all those involved with our mission, including employees, contractors, candidates, customers and vendors. We believe every member of the Rho community enriches our ability to provide a broad range of ways to understand and engage with the market, identify problems, and drive solutions that align with our mission. We welcome all qualified applications and support each of our Rho'ers with ongoing professional growth opportunities.
Nice to have
- Prior background in accounting, finance, cards, or payment is preferred
Compensation
- Base salary may vary depending on relevant experience, skills, geographic location, and business needs.
Company info
- Rho is the modern banking platform built for startups.
- Open accounts in minutes, issue cards, manage expenses, pay bills, and close the books - all in one connected platform backed by real human support.
This listing is sourced directly from Rho's careers page and normalized into a canonical job model.