Cresta
Enterprise Account Manager
United States (Remote) · Exec
Sponsorship not specifiedDetected 12 days ago
Agentic AIAccount ManagementCustomer SuccessLeadershipCommunication
About the role
- This is a highly strategic and intentional hire, the second Account Manager at Cresta.
- Reporting directly to the Head of Enterprise Account Management, you will play a central role in driving upsells, renewals, and long-term customer value.
Responsibilities
- Builder of Enduring Partnerships: You invest in relationships that last. You prioritize trust and long-term value over short-term wins, and you serve as a strategic partner who elevates both the customer's and Cresta's success
- Cresta's unified AI platform combines conversational AI agents, real-time human agent augmentation, and comprehensive conversation intelligence to drive revenue and efficiency gains across every channel.
- Come build that future at Cresta.
Requirements
- You know meaningful outcomes aren't created overnight.
- Your ability to stay focused and persistent directly fuels customer growth
- Grit, Patience, and Follow-Through: You know meaningful outcomes aren't created overnight.
Nice to have
- experience in the contact center ecosystem or consulting is a strong plus
- Experience in Customer Success or Sales roles where you owned revenue or renewal outcomes
Skills
- Qualifications We Value:
- Consistent record of hitting or exceeding goals in customer-facing environments
Compensation
- We offer competitive, location-based pay that reflects the market and what each individual brings to the table.
- The posted base salary range represents what we expect to pay for this role in a given location.
- In addition to base pay, total compensation includes equity and a comprehensive benefits package for you and your family.
- This role is variable target compensation eligible.
Benefits
- Comprehensive medical, dental, and vision coverage with plans to fit you and your family
- Flexible PTO to take the time you need, when you need it
- Paid parental leave for all new parents welcoming a new child
- Retirement savings plan to help you plan for the future
- Monthly wellness and communication stipend to keep you connected and balanced
- We offer a comprehensive and people-first benefits package to support you at work and in life:
- Remote work setup budget to help you create a productive home office
- In-office meal program and commuter benefits provided for onsite employees
Company info
- Cresta operates in a dynamic and competitive market.
- You can articulate our value clearly, teach customers something they didn't know, and help them understand, at both strategic and operational levels - why Cresta wins
- Our CEO, Ping Wu, founded and led Google's Contact Center AI and Vertex AI platforms before joining Cresta to build the future of AI-driven customer experiences.
- You identify signals, diagnose gaps, and guide customers toward deeper value realization that sets the stage for retention and expansion
- We offer competitive, location-based pay that reflects the market and what each individual brings to the table.
This listing is sourced directly from Cresta's careers page and normalized into a canonical job model.