Billtrust US Careers

Billtrust US Careers

Renewal Manager

United States · Director

Sponsorship not specified$100k-$120kDetected 14 days ago
Data AnalysisSalesforceCRMAccount ManagementPipeline ManagementAccountingForecastingProcess ImprovementRecruitingAR/VRLeadershipCommunicationCollaborationAccounts Payable

About the role

  • Reporting to our Director of Renewals, the Renewal Manager is a critical role responsible for driving commercial contract excellence and client retention (GRR) across Billtrust customers.
  • As a Renewal Manager, you will identify, escalate, and mitigate renewal risk early/often - and keep renewal opportunity data updated and accurate in Salesforce.
  • Theme 1: Proactive Renewal Execution & Commercial Excellence

Responsibilities

  • Own the full contract renewal lifecycle, initiating our standard process well in advance of contract expiration to ensure on-time renewals and commercial contract excellence.
  • Create and lead tailored renewal strategies for each account (including comprehensive pricing/contract analyses and recommendations)
  • Use various tools and platforms to manage your territory, track renewals process, and minimize renewal risk wherever possible.
  • Partner cross-functionally with a variety of teams to ensure contract renewals are executed as planned and in line with company standards.
  • Track and report renewal performance metrics ongoing - including renewal status, churn risk, and forecasting -to inform leadership decisions, drive accountability, and achieve retention rate goals.
  • You will manage the end-to-end renewal process - from strategy creation through contract signature - for a territory of assigned accounts, working closely with Sales and Customer Success.
  • We're building something special and we want you to feel supported while doing it.
  • At Billtrust, we value an equitable and inclusive work environment and strive to build and foster diverse teams.
  • We are committed to building a team that represents a variety of diverse backgrounds, perspectives, and skills.

Requirements

  • Excellent written and verbal communication skills, with the ability to craft clear value messaging and pricing rationale for diverse audiences.
  • Required Skills:
  • Demonstrated ability to lead and manage a large territory of renewals, from initiation through close, including complex pricing/term negotiations and executive stakeholder communication.
  • Strong cross-functional collaboration skills-comfortable working alongside Sales, CS, Finance, Legal, Deal Desk, Sales Ops, and leadership to align on strategy and execution.
  • Compensation may vary depending on several factors, including a candidate's qualifications, skills, experience, competencies, and geographic location. Some roles may qualify for extra incentives like equity, commissions, or other variable performance-related bonuses. Further details will be provided by our Talent Acquisition team during the interview process.
  • At Billtrust, we believe your total rewards should reflect the impact you make. Our benefits package includes comprehensive health coverage, competitive retirement, generous PTO and parental leave, flexible work options, and meaningful investment in your professional development. We're building something special and we want you to feel supported while doing it.

Nice to have

  • Preferred Skills:

Skills

  • 5+ years of experience in renewals or account management roles at a B2B SaaS environment.
  • Proficient data analysis skills with experience tracking and reporting against renewal KPIs ongoing
  • Experience using CRM and renewal management platforms (e.g., Salesforce CPQ, Clari, etc.) for pipeline management and forecasting.
  • Familiarity with AI-assisted workflow automation tools to enable territory management efficiency
  • Background in fintech, payments, or accounts receivable software.
  • The expected base salary range for this position is $100,000 - $120,000 USD annually.
  • Some roles may qualify for extra incentives like equity, commissions, or other variable performance-related bonuses.
  • What You'll Get

Compensation

  • The expected base salary range for this position is $100,000 - $120,000 USD annually.

Benefits

  • At Billtrust, we believe your total rewards should reflect the impact you make.
  • Our benefits package includes comprehensive health coverage, competitive retirement, generous PTO and parental leave, flexible work options, and meaningful investment in your professional development.

Company info

  • Finance leaders choose Billtrust to get paid faster, control costs, and maximize customer satisfaction. As the leader in B2B accounts receivable workflow and payment software, we provide the world's leading brands with AI-powered solutions across the full AR lifecycle-from invoice presentment and payment processing to cash application and collections. With over 2,600 global customers, more than $1 trillion in invoice dollars processed, and a proprietary network of 13 million buyers, Billtrust delivers business value through deep industry expertise and a culture relentlessly focused on meaningful customer outcomes.
  • We're an AI-first company, not just in what we build for our customers, but in how we work. Across every function, our teams use AI tools daily to work faster, make better decisions, and deliver higher-quality outcomes. We hire exceptional people, give them cutting-edge AI capabilities, and measure success by the impact they create. If you want to do the best work of your career at the frontier of AI and fintech, Billtrust is the place to do it.
  • Our Values
  • Customers
  • Finance leaders choose Billtrust to get paid faster, control costs, and maximize customer satisfaction.
  • As the leader in B2B accounts receivable workflow and payment software, we provide the world's leading brands with AI-powered solutions across the full AR lifecycle-from invoice presentment and payment processing to cash application and collections.
  • With over 2,600 global customers, more than $1 trillion in invoice dollars processed, and a proprietary network of 13 million buyers, Billtrust delivers business value through deep industry expertise and a culture relentlessly focused on meaningful customer outcomes.
  • We're an AI-first company, not just in what we build for our customers, but in how we work.
  • Across every function, our teams use AI tools daily to work faster, make better decisions, and deliver higher-quality outcomes.
  • We hire exceptional people, give them cutting-edge AI capabilities, and measure success by the impact they create.
  • If you want to do the best work of your career at the frontier of AI and fintech, Billtrust is the place to do it.
  • We relentlessly increase value for customer and do the right thing for them.
  • We make 'thoughtfully fast' decisions, act quickly, cut through red tape, deliver progress not perfection, take ownership and accountability.
  • We put the team ahead of ourselves, foster trust and respect, collaborate with passion, despise toxic politics, value our differences, and celebrate together.

Equal opportunity

  • We are proud to be an equal opportunity workplace that celebrates and supports diversity and inclusion.
  • equal opportunity workplace that celebrates and supports diversity and inclusion.
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