liaisoninternational
Customer Service Representative
Buffalo, NY · Contract
Sponsorship not specifiedDetected 14 days ago
ComplianceCRMCustomer SupportCommunicationMicrosoft Office
About the role
- Everything we do is focused on taking that proven success and expanding its scope and scale.
- Join our team as a Customer Service Representative (CSR), where you'll play a vital role in helping applicants smoothly navigate their application journey!
- This role offers the opportunity to connect in person at our welcoming Buffalo, NY office during the first week of each month.
Responsibilities
- Maintain accurate records of call data in CRM system
- Over 31,000 programs on more than 1,000 campuses see us as a forward-thinking partner integral to meeting their total enrollment goals - and we're building the data- and mission-driven team that will reinforce our role for decades to come.
- As a CSR, you'll be the go-to support through phone, chat, and email, delivering exceptional assistance and guiding applicants through each step with top-tier service.
- You'll partner with applicants to make their experience seamless and enjoyable.
Requirements
- 1-2 years in a customer service role
- Demonstrated experience with MS Office Suite and web-based information sources
- Ability to advocate for applicants and clients
- Demonstrated ability to learn quickly between different roles and new responsibilities
Nice to have
- Bachelor's degree strongly preferred
Compensation
- The base salary range for this role is listed below.
Benefits
- At Liaison, we've helped higher education institutions build better, more diverse classes for three decades.
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